Senior SMB Growth & Solutions Manager

LegalZoom; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

LegalZoom in Austin seeks a Senior Business Manager to expand our small-business services. You will own a book of client relationships end-to-end—from acquisition and needs assessment to solution design and retention—while helping shape the program and scale the team.

The role blends strategy and hands-on leadership, requiring deep knowledge of entities, multi-state obligations, contracts, compliance, and financial services, with a trusted-advisor approach.

Qualifications

• 5+ years in a consultative, relationship-owning role serving small-business owners.
• Demonstrated ownership of a book of business with revenue and retention accountability.
• Fluency in how small businesses actually run: entities, multi-state obligations, hiring, contracts, cash flow, compliance.
• Track record of consultative selling with cross-sell/attach across multiple services.
• Strong trust-building and communication with owner-operators.
• Austin-based or clearly committed to the Austin market.

Responsibilities

• Run the pilot hands-on: own a book of small-business relationships end-to-end — acquisition, needs assessment, solution design, and retention — measured by how well you deliver on the jobs above, not just by what you sell.
• Turn pilot learnings into the playbook, then help build and lead the team that scales the program beyond you.
• Own a book of small-business relationships end-to-end: acquisition, needs assessment, solution design, and retention.
• Run consultative discovery with owners; translate their situation into the right mix of formation, multi-state, compliance, workforce, contracts, and financial services.
• Hit revenue, attach-rate, and retention targets while sustaining a trusted-advisor relationship (not transactional churn).
• Be the single point of contact clients trust year-round; check in proactively at key business moments (hiring, expansion into new states, renewals, filings).
• Partner with product, service delivery, and specialists on complex needs.
• Help shape the expanded Business Manager service model as an early, senior member of the Austin team.

Skills

Consultative selling

Relationship ownership

Trust-building

Cross-sell/attach

Job description

LegalZoom in Austin seeks a Senior Business Manager to expand our small-business services. You will own a book of client relationships end-to-end—from acquisition and needs assessment to solution design and retention—while helping shape the program and scale the team.

The role blends strategy and hands-on leadership, requiring deep knowledge of entities, multi-state obligations, contracts, compliance, and financial services, with a trusted-advisor approach.