Small Business Growth & Solutions Lead

LegalZoom.com, Inc.; Austin (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

LegalZoom.com, Inc. in Austin is seeking a Senior Small Business Expert to lead a new dual-mandate role: expand the Business Manager program and pilot end-to-end client relationships with a consultative, revenue-driven approach.

Ideal candidates will have experience in accounting, legal, or back-office roles serving SMBs, with exposure to multi-state compliance, contracts, and financial services. This is an onsite role based in our Austin office.

Qualifications

• 5+ years in a consultative, relationship-owning role serving small-business owners.
• Demonstrated ownership of a book of business with revenue and retention accountability.
• Fluency in how small businesses actually run: entities, multi-state obligations, hiring/workforce, contracts, cash flow, compliance.
• Track record of consultative selling with cross-sell/attach across multiple services (bundles, not single transactions).
• Strong trust-building and communication with owner-operators.

Responsibilities

• Run the pilot hands-on : own a book of small-business relationships end-to-end — acquisition, needs assessment, solution design, and retention — measured by how well you deliver on the jobs above, not just by what you sell.
• Turn pilot learnings into the playbook, then help build and lead the team that scales the program beyond you.
• Own a book of small-business relationships end-to-end: acquisition, needs assessment, solution design, and retention.
• Run consultative discovery with owners; translate their situation into the right mix of formation, multi-state, compliance, workforce, contracts, and financial services.
• Hit revenue, attach-rate, and retention targets while sustaining a trusted-advisor relationship (not transactional churn).
• Be the single point of contact clients trust year-round; check in proactively at key business moments (hiring, expansion into new states, renewals, filings).
• Partner with product, service delivery, and specialists on complex needs.
• Help shape the expanded Business Manager service model as an early, senior member of the Austin team.

Job description

LegalZoom.com, Inc. in Austin is seeking a Senior Small Business Expert to lead a new dual-mandate role: expand the Business Manager program and pilot end-to-end client relationships with a consultative, revenue-driven approach.

Ideal candidates will have experience in accounting, legal, or back-office roles serving SMBs, with exposure to multi-state compliance, contracts, and financial services. This is an onsite role based in our Austin office.