Senior Slack & Service Cloud Platform Administrator

OP RaaS; Tennessee; On-site; USD 120,000 - 180,000; Full time

Job summary

OP RaaS seeks a seasoned Enterprise Administrator to manage Slack and Salesforce ecosystems. You will govern Slack channels, enforce data security policies, and administer complex Service Cloud configurations.

The role also covers Experience Cloud portals and AI agent deployments across collaboration and service platforms. The ideal candidate has deep Salesforce expertise, Slack governance experience, and strong vendor collaboration skills to ensure compliant, scalable operations.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 5+ years Salesforce administration experience, with 2+ years Slack admin in enterprise.
• Experience with Service Cloud administration, case management, omni-channel routing.
• Hands-on Slack governance: naming standards, retention, audit logs.
• Experience configuring Slack SSO (Okta SAML 2.0) and DLP policies.
• Familiarity with Salesforce-Slack integrations and CRM notifications.

Responsibilities

• Oversee Slack workspace governance and retention policies.
• Configure and maintain Slack SSO integration with Okta; enforce DLP and eDiscovery.
• Administer Slack Workflow Builder for deals, territory alerts, and CRM triggers.
• Lead Agentforce/AI agent deployment within Slack and Service Cloud channels.
• Manage Service Cloud enhancements: case management, SLA, escalation rules, KB.
• Administer Experience Cloud portals: identity flows and self-service cases.
• Oversee Slack-Salesforce integration configurations and real-time notifications.
• Track Slack platform health metrics using AIM framework.
• Manage vendor relationships for Slack, Five9, and Agentforce licenses.
• Support UAT for Slack integrations and Service Cloud deployments.

Skills

Salesforce administration

Slack administration

Experience Cloud

Okta SSO (SAML 2.0)

DLP policy enforcement

Workflow Builder

Service Cloud administration

Security governance

Vendor management

Education

Bachelor’s degree in business, information systems, comp sci

Tools

Slack

Salesforce

Okta

Five9

Data Cloud

Job description

OP RaaS seeks a seasoned Enterprise Administrator to manage Slack and Salesforce ecosystems. You will govern Slack channels, enforce data security policies, and administer complex Service Cloud configurations.

The role also covers Experience Cloud portals and AI agent deployments across collaboration and service platforms. The ideal candidate has deep Salesforce expertise, Slack governance experience, and strong vendor collaboration skills to ensure compliant, scalable operations.