Senior Slack & Service Cloud Platform Admin

OP RaaS; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

OP RaaS is seeking an experienced Senior Administrator to oversee Slack and Salesforce configurations in a large enterprise setting. You will govern channel policies, SSO integrations, and security controls across collaboration and service channels, while supporting the Agentforce deployment.

You will also manage Service Cloud modernization, Experience Cloud portals, and telephony integrations, ensuring compliance and efficient operations for enterprise-scale workflows.

Qualifications

• Experience administering Salesforce in an enterprise setting.
• Proven Slack governance, SSO integration and DLP awareness.
• Hands-on with Service Cloud case management and omni-channel routing.
• Experience with Experience Cloud portal administration.
• Knowledge of telephony integrations (Five9 or similar) with Service Cloud Voice.
• Ability to manage vendor relationships and conduct security reviews.

Responsibilities

• Lead day-to-day configuration, governance, and health of Slack and Salesforce services.
• Administer Slack channels, SSO, eDiscovery, and data residency alignment with legal/compliance.
• Configure Workflow Builder and CRM-triggered notifications between Sales Cloud and Data Cloud.
• Oversee Agentforce agent deployment and monitoring within Slack and Service Cloud channels.
• Lead Wave 2 Service Cloud modernization including case management and escalation rules.
• Administer Experience Cloud portals and identity flows for self-service support.
• Configure Service Cloud Voice integrations and CTI, including Five9 integration.
• Govern Slack app ecosystem, approvals, and unapproved-app policy enforcement.
• Support UAT, deployments, and rollback procedures for Slack and Agentforce releases.
• Coordinate cross-cloud security requirements with Level 5 Principal Administrator.

Skills

Salesforce administration

Slack administration

Experience Cloud administration

Service Cloud administration

SSO integration (Okta)

Five9/CTI integration

Vendor management

Security/compliance awareness

Automation/workflows

Education

Bachelor’s degree in business, information systems, computer science or related field

Salesforce Administrator Certification

Advanced Administrator / Service Cloud Consultant

Slack Certified Admin

Tools

Salesforce

Slack

Five9

Okta

Service Cloud

Data Cloud

Job description

OP RaaS is seeking an experienced Senior Administrator to oversee Slack and Salesforce configurations in a large enterprise setting. You will govern channel policies, SSO integrations, and security controls across collaboration and service channels, while supporting the Agentforce deployment.

You will also manage Service Cloud modernization, Experience Cloud portals, and telephony integrations, ensuring compliance and efficient operations for enterprise-scale workflows.