Senior Salesforce Sales Cloud Platform Admin

OP RaaS; San Francisco (CA); Sur place; USD 110 000 - 160 000; Plein temps

Résumé du poste

OP RaaS is seeking a Salesforce Administrator to manage Sales Cloud configurations, security, and user lifecycle across six clouds. You will support EA automation, ETM, and data quality while coordinating CI/CD pipelines and releases.

The role requires 3+ years of enterprise Salesforce experience, strong admin skills, and proficiency with Copado, Data Loader, and MuleSoft integrations. Some travel may be required in the SF Bay Area.

Qualifications

• Three years of Salesforce administration experience with hands-on Sales Cloud configuration in an enterprise environment.
• Experience with Enterprise Territory Management including hierarchy design and sharing model configuration.
• Strong understanding of Salesforce security model: OWD, Role Hierarchy, sharing rules, profiles and field-level security.
• Hands-on experience with Flow Builder for process automation and approvals.
• Experience with Salesforce data management: duplicate rules, import wizards, Data Loader, mass updates.
• Ability to create and maintain reports, dashboards, and list views aligned to KPIs.
• Experience providing production support in Salesforce with issue triage and user communication.
• Salesforce certifications required: Salesforce Administrator (preferred Advanced Administrator, Sales Cloud Consultant).
• Strong documentation skills and comfort maintaining admin runbooks and knowledge bases.
• Experience with Agentforce, Einstein AI features, or equivalent AI capabilities within Sales Cloud.
• Familiarity with Copado or equivalent Salesforce-native CI/CD tooling.
• Experience supporting MuleSoft or other middleware integrations from the Salesforce administration side.
• LTL freight, logistics, or B2B sales operations experience.
• Experience with complex account hierarchy models (parent/child/grandchild).
• Background in sandbox management, environment strategy, and release management processes.

Responsabilités

• Oversee Sales Cloud configuration and ongoing administration: page layouts, record types, validation rules, formulas, automations, and approvals.
• Administer ETM including territory hierarchy and assignment rules for the GRAND/CAC/FAN structure.
• Manage the full user lifecycle across the Salesforce org: provisioning, roles, profiles, licenses.
• Implement and maintain the security model: OWF, role hierarchy, sharing rules, field security.
• Provide Tier 1 and 2 support for seller-facing issues and escalate complex cases.
• Support the CI/CD pipeline with Copado and GitHub Actions, including sandbox refreshes and deployments.
• Administer Sales Cloud dashboards, reports, and list views aligned to KPIs.
• Configure data quality controls: duplicates, data import validation, mass update procedures.
• Support MuleSoft integration health from the Salesforce side (Named Credentials, API monitoring).
• Administer Agentforce features deployed in Sales Cloud: SDR Agent, Deal Agent, Einstein activities.
• Perform Salesforce release readiness activities and communicate changes to Product team and sellers.
• Maintain platform documentation and admin runbooks; keep environment maps current.
• Support UAT for Sales Cloud releases: configure test environments and verify fixes.

Connaissances

Salesforce administration

Sales Cloud configuration

Enterprise Territory Management

Security model

Flow Builder

Data management

Reports & dashboards

CI/CD tooling

MuleSoft integration

Agentforce features

Einstein AI features

Release management

Documentation

Formation

Bachelor’s degree in business, information systems, computer science or related field

Salesforce Administrator certification

Advanced Administrator / Sales Cloud Consultant (preferred)

Outils

Copado

Salesforce Data Loader

Named Credentials

Description du poste

OP RaaS is seeking a Salesforce Administrator to manage Sales Cloud configurations, security, and user lifecycle across six clouds. You will support EA automation, ETM, and data quality while coordinating CI/CD pipelines and releases.

The role requires 3+ years of enterprise Salesforce experience, strong admin skills, and proficiency with Copado, Data Loader, and MuleSoft integrations. Some travel may be required in the SF Bay Area.