Senior Site Reliability Engineer - Application Support Lead

The Depository Trust & Clearing Corporation (DTCC); Tampa (FL); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Health & life insurance

Pension/Retirement benefits

Paid time off

Hybrid work model

Job summary

DTCC is seeking a Senior Application Support Engineer to ensure the stability, reliability, and performance of mission-critical applications. You will partner with development, infrastructure, and global operations teams to enhance resilience and reduce toil, employing an SRE mindset across the platform.

You will own incident, problem, and change management, drive automation, and contribute to DR testing while collaborating with partners across regions to maintain high availability and

Qualifications

• 6-8+ years of experience in application support or production engineering.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Lead Application Support Engineer to improve reliability, resilience, and observability.
• Lead resolution of production incidents with root cause analysis and preventive actions.
• Own incident, problem, and major incident management, including post-incident reviews.

Skills

SRE mindset

Linux/Windows

Scripting

Observability tools

SQL databases

ITSM/Jira/ServiceNow

Messaging systems

Autosys

OpenShift/AWS

Mainframe knowledge

Security controls

Capital markets

AI concepts in prod support

Communication

Leadership

Global collaboration

Automation

Production incident management

Education

Bachelor's degree or equivalent

Tools

Dynatrace

Splunk

Grafana

Selenium

IBM MQ

Oracle/AWS/OpenShift

Jira/ServiceNow

Job description

DTCC is seeking a Senior Application Support Engineer to ensure the stability, reliability, and performance of mission-critical applications. You will partner with development, infrastructure, and global operations teams to enhance resilience and reduce toil, employing an SRE mindset across the platform.

You will own incident, problem, and change management, drive automation, and contribute to DR testing while collaborating with partners across regions to maintain high availability and