Senior Site Reliability Engineer 24x7 SaaS Datadog

TherapyNotes, LLC; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Profit sharing

Training budget

Onboarding program

Mentorship program

Open, collaborative work environment

Job summary

TherapyNotes LLC seeks a Site Reliability Engineer to improve reliability and operability of our 24×7 SaaS platform. You will partner with software, infrastructure, security, and data teams to raise availability, performance, and observability while reducing toil.

You will own Datadog monitoring, design high-availability systems, and drive incident response, post-incident reviews, and automation using IaC tools like Terraform/OpenTofu and Ansible.

Qualifications

• 5+ years in Systems/Cloud/DevOps/SRE environments.
• Cloud compute/storage/networking and containerization; Azure and Kubernetes preferred.
• Strong Linux networking and troubleshooting of distributed systems.
• Observability platforms; Datadog preferred; Prometheus/Grafana/NR also valuable.
• Scripting with Bash/PowerShell/Python; IaC and config-management basics.
• On-call rotations, incident response and post-incident analysis.
• Agile/DevOps and ITSM experience.
• Plus: software development or code/log tracing experience.

Responsibilities

• Own and improve Datadog usage across metrics, logs, traces, dashboards, monitors, alerts, and SLO views.
• Design and maintain high-availability, high-throughput systems for a 24x7 SaaS platform.
• Define reliability with SLIs/SLOs, error budgets, and actionable alerting.
• Lead incident management as commander or responder; triage, restoration, RCA, actions.
• Investigate infra and app issues using metrics, logs, traces, and code context.
• Improve deployment safety with automated validation, rollback, and testing.
• Ensure systems are maintainable by development and operations.
• Provide escalated guidance to other teams; on-call coverage.
• Ensure security and HIPAA compliance of operations.
• Reduce toil; manage IaC with Terraform/OpenTofu and Ansible.

Skills

Systems Eng

Cloud Eng

DevOps

SRE

Kubernetes

Datadog

Observability

Scripting

IaC

Incident Response

ITSM

Education

BS degree in Information Systems, Engineering, or equivalent experience

Tools

Terraform/OpenTofu

Ansible

Datadog

Job description

TherapyNotes LLC seeks a Site Reliability Engineer to improve reliability and operability of our 24×7 SaaS platform. You will partner with software, infrastructure, security, and data teams to raise availability, performance, and observability while reducing toil.

You will own Datadog monitoring, design high-availability systems, and drive incident response, post-incident reviews, and automation using IaC tools like Terraform/OpenTofu and Ansible.