Cloud Systems Engineer - Site Reliability

TherapyNotes, LLC; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Profit sharing

Training budget

Onboarding program

Mentorship program

Open, collaborative work environment

Job summary

TherapyNotes LLC seeks a Site Reliability Engineer to improve reliability and operability of our 24×7 SaaS platform. You will partner with software, infrastructure, security, and data teams to raise availability, performance, and observability while reducing toil.

You will own Datadog monitoring, design high-availability systems, and drive incident response, post-incident reviews, and automation using IaC tools like Terraform/OpenTofu and Ansible.

Qualifications

• 5+ years in Systems/Cloud/DevOps/SRE environments.
• Cloud compute/storage/networking and containerization; Azure and Kubernetes preferred.
• Strong Linux networking and troubleshooting of distributed systems.
• Observability platforms; Datadog preferred; Prometheus/Grafana/NR also valuable.
• Scripting with Bash/PowerShell/Python; IaC and config-management basics.
• On-call rotations, incident response and post-incident analysis.
• Agile/DevOps and ITSM experience.
• Plus: software development or code/log tracing experience.

Responsibilities

• Own and improve Datadog usage across metrics, logs, traces, dashboards, monitors, alerts, and SLO views.
• Design and maintain high-availability, high-throughput systems for a 24x7 SaaS platform.
• Define reliability with SLIs/SLOs, error budgets, and actionable alerting.
• Lead incident management as commander or responder; triage, restoration, RCA, actions.
• Investigate infra and app issues using metrics, logs, traces, and code context.
• Improve deployment safety with automated validation, rollback, and testing.
• Ensure systems are maintainable by development and operations.
• Provide escalated guidance to other teams; on-call coverage.
• Ensure security and HIPAA compliance of operations.
• Reduce toil; manage IaC with Terraform/OpenTofu and Ansible.

Skills

Systems Eng

Cloud Eng

DevOps

SRE

Kubernetes

Datadog

Observability

Scripting

IaC

Incident Response

ITSM

Education

BS degree in Information Systems, Engineering, or equivalent experience

Tools

Terraform/OpenTofu

Ansible

Datadog

Job description

About Us

TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.

We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!

About The Position

We are seeking a Site Reliability Engineer to improve the reliability and operability of the production services and shared platforms supporting our growing 24×7 SaaS environment. In this role, you will apply software and systems engineering practices to improve availability, performance, scalability, resilience, observability, incident response, and operational automation. You will partner with software development, infrastructure, database, security, and other technology teams to establish measurable reliability goals, reduce operational toil, and ensure services are supportable throughout their lifecycle. If you are passionate about building reliable systems, solving complex production problems, and driving continuous improvement, we want to hear from you.

• BS degree in Information Systems, Engineering, or equivalent experience.
• 5+ years of engineering experience in Systems Engineering, Cloud or Platform Engineering, DevOps, Software Engineering, and/or SRE.
• Experience designing and operating production systems using cloud-based compute, storage, networking, and containerization technologies; Azure and Kubernetes preferred.
• Strong Linux systems and networking fundamentals, with experience troubleshooting complex distributed systems in production.
• Expertise with an observability platform; Datadog experience strongly preferred. Experience with Prometheus, Grafana, New Relic, or equivalent platforms is also valuable.
• Experience with scripting and operational automation using tools such as Bash, PowerShell, or Python, along with infrastructure-as-code and configuration-management practices.
• Experience participating in production on-call rotations, incident response, root cause analysis, and post-incident improvement.
• Experience working in Agile/DevOps environments and operating production services using ITSM practices where applicable.
• Prior software development experience—or experience investigating application behavior through code, logs, and distributed traces—is a plus

Responsibilities

• Own and continuously improve how we use Datadog to make reliability visible and actionable across metrics, logs, traces, dashboards, monitors, alerts, and service-level views.
• Design, implement, and maintain high-availability, high-throughput, data- and compute-intensive critical systems supporting a growing 24×7 SaaS platform.
• Partner with service owners to define and improve reliability through meaningful SLIs, SLOs, error budgets, actionable alerting, and operational-readiness practices.
• Participate in and help drive incident management for production events, serving as an incident commander or technical responder as needed. Coordinate triage, service restoration, escalation, communication, incident documentation, root cause analysis, and completion of corrective actions.
• Partner with development teams to investigate issues across the infrastructure and application layers using metrics, logs, distributed traces, and code-level context.
• Improve deployment safety and service resilience through automated validation, recovery and rollback capabilities, reliability testing, and analysis of system failure modes.
• Partner with other technical leaders to ensure all newly introduced systems are supportable and maintainable by both development and operations.
• Provide escalated technical guidance and support to other technology teams throughout the organization.
• Provide on-call coverage for production support and other duties as required.
• Ensure supported systems and operational activities comply with organizational security, HIPAA, and operating policies.
• Identify and eliminate repetitive operational toil using Bash, PowerShell, Python, or Ansible. Manage infrastructure as code using Terraform/OpenTofu and configuration automation using Ansible.

• Competitive salary - $110,000-$150,000
• Employer sponsored health, dental, vision, life, and disability insurance
• Retirement plan with company contribution
• Annual company profit sharing
• Personal development/training budget
• Open, collaborative work environment
• Extensive 2-week onboarding plan
• Comprehensive mentorship program

Equal Opportunity Employer Statement & Applicant Rights
TherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing a workplace free of discrimination and harassment.For more information about your rights under federal employment laws, please review the following:

• Know Your Rights: Workplace Discrimination is Illegal
• Family and Medical Leave Act (FMLA): Employee Rights Under FMLA

If you require a reasonable accommodation during the application process, please contact [e-mail].

9/17/2026