Cloud Site Reliability Engineer (SRE)

TherapyNotes.com

United States

Remote

USD 110,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Retirement plan

Profit sharing

Mentorship program

Onboarding plan

Open work environment

Job summary

TherapyNotes.com is seeking a Site Reliability Engineer to improve reliability and operability across a growing 24x7 SaaS environment. You will partner with software, infrastructure, and security teams to raise availability, performance, and resilience while reducing toil.

You will define reliable SLIs/SLOs, own incident management, and drive automation using Bash/PowerShell/Python, Terraform/OpenTofu, and Ansible.

Qualifications

BS degree in Information Systems, Engineering, or equivalent.
5+ years in Systems Engineering, Cloud/Platform/DevOps/SRE.
Azure and Kubernetes experience preferred.
Strong Linux networking and troubleshooting of distributed systems.
Datadog experience preferred; Prometheus, Grafana or New Relic helpful.
Scripting and automation with Bash/PowerShell/Python; IaC and configuration management.
On-call rotations, incident response, RCA, and post-incident improvements.
Agile/DevOps experience; ITSM practices.
Software development experience or code-level investigation is a plus.

Responsibilities

Own and improve Datadog visibility across metrics, logs, traces, dashboards, and alerts.
Design and maintain high-availability, high-throughput systems for a 24x7 SaaS platform.
Define and improve reliability via SLIs, SLOs, and error budgets.
Lead incident management as commander or responder; triage and RCA.
Investigate issues across infra and app layers with metrics and traces.
Improve deployment safety with automated validation and rollback capabilities.
Ensure systems are maintainable by development and operations.
Provide on-call coverage and guidance to tech teams.
Comply with security and HIPAA policies.