Senior Site Lead

Mercy House; Corona (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Mercy House is seeking a Senior Site Lead to oversee guest intake, logistics, and daily shelter operations at the Emergency Shelter Program. The role includes coordinating volunteers, handling crisis intervention, and supporting staff to maintain a client-centered environment.

The position requires the ability to deliver crisis interventions as needed, with a focus on trauma-informed care for a diverse population.

Qualifications

• Experience delivering crisis interventions when needed.
• Ability to implement trauma-informed shelter practices.
• Strong communication with diverse populations.

Responsibilities

• Oversee guest intake, logistics, and daily shelter operations.
• Coordinate volunteers and support services.
• Manage supplies and facility needs.
• Support shelter staff during designated shifts.
• Provide crisis/conflict intervention and report issues to supervisor.
• Assist with administrative duties and record keeping.

Skills

Crisis intervention

Trauma-informed care

Spanish (valued)

Job description

Mission Statement: \"To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services.\"Job Summary: The Senior Site Lead is responsible for overseeing guest intake, logistics, and daily shelter operations at the Emergency Shelter Program. This position includes managing shelter activities, coordinating volunteers, and assisting with crisis intervention and conflict resolution. The Senior Site Lead will support staff and ensure a client-centered, trauma-informed environment.Essential Duties and Responsibilities:ShelterOversee and assist in the implementation of shelter activities including logistics and guest intakes to ensure quality, guest-focused, and trauma-informed delivery of servicesAssist in the coordination of volunteers and support servicesOversee the organization of supplies and facility’s needsEncourage and discuss progress toward housing with shelter guestsManagementGoal: Support identified Program Staff, facilitating optimal performanceSupport shelter staff during designated shiftsAssist in various aspects of staff's dutiesAssist in coordinating and managing special group events and holiday eventsProvide crisis/conflict interventionCommunicate any staff or shelter issues to Program ManagerAdministrationGoal: Oversee administrative duties that support program servicesCoordinate supply and service needsAssist with securing necessary resourcesAssist with record keeping and reportingMiscellaneousAttend staff meetings and training workshops as neededAssist with general duties (stocking supplies, copies, fax, phone calls, etc.)Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications.Perform ad hoc projects as appointed by Supervisor-Status: Full-Time, Non-ExemptPay: $ 26.00 / hourSchedule: Sunday-Monday: 2:30pm-11:00pm; Friday-Saturday: 6:30pm-11:00pm| Wednesday-Thursday: OFFRequirements:ExperienceEnsure a client-focused, trauma-informed, and housing-focused shelter approachAbility to perform crisis intervention as neededPrevious shelter experience is preferred but not requiredGeneralAbility to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with othersPossess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needsDependability, responsibility, and the ability to communicate effectively and respectfullyFluency in Spanish is of significant valuePhysical RequirementsAbility to lift, push, and pull up to 50 poundsProlonged periods of standing and the ability to work in a fast-paced environment-Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.