Shelter Specialist, Overnight

Mercy House; Buena Park (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Mercy House is seeking an Overnight Shelter Specialist to support the Emergency Shelter Program in Buena Park, CA during overnight shifts. You will help maintain safety, cleanliness, and calm operations for residents experiencing homelessness, including wellness checks, light cleaning, and coordinating with security and transportation as needed.

Your role requires strong communication, resilience, and a trauma-informed, housing-focused approach to care for a diverse population while following

Qualifications

• Experience with diverse, vulnerable populations and a client-focused shelter approach.
• Ability to perform crisis intervention and de-escalation as needed.
• Fluency in Spanish is highly valued.

Responsibilities

• Perform nightly deep cleans and ensure safety and serenity of the facility.
• Conduct wellness checks and provide emergency support.
• Assist with food distribution and transportation logistics for the program.
• Maintain daily logs and report concerns to staff and security.
• Coordinate with security and fleet for late-night transport as required.

Skills

Trauma-informed care

Crisis intervention

Client-focused

Spanish language proficiency

Tools

Microsoft Word

Excel

Job description

Mission Statement: \"To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services.\"Job Summary: The Shelter Specialist, Overnight is responsible for supporting the Emergency Shelter Program during overnight shifts, ensuring the cleanliness and safety of the facility. Key duties include performing nightly deep cleans, conducting wellness checks, providing emergency support, and assisting with program logistics such as food distribution and transportation. This position requires strong communication skills and the ability to work with a diverse, vulnerable population.Essential Duties and Responsibilities:Logistics and SafetyGoal: Maintain the safety and serenity of residents protecting against external and internal disruptionsProvide an active staff presence during assigned overnight shiftsAssist with general cleanliness and safety of facility including emptying trash cans and cleaning-up spills, and general groundskeepingPerform nightly deep cleans across site to ensure overall health of facilityResolve any conflicts and file incident reports when necessaryProvide necessary emergency support and follow emergency proceduresConduct safety and wellness checksCommunicate potential concerns with security staff to ensure staff and guest safety[If program utilizes fleet vehicles] Provide late-night transportation servicesProgram SupportGoal: Assist Program Manager with program functions and activitiesEncourage and discuss progress toward housing with shelter guestsProvide general support for guestsObserve and report concerns, violations, and general events in daily staff logsProvide Late-night meals and organize early-morning food distribution-Status: Full-Time, Non-ExemptPay: $22.00/hourSchedule: Monday, Wednesday, Thursday, Saturday, Sunday: 11:00pm - 7:00am | Tuesday, Friday: OFFRequirements:ExperiencePossess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needsEnsure a client-focused, trauma-informed, and housing-focused shelter approachAbility to perform crisis intervention as neededAbility to work in sync with licensed third-party security officer teamGeneralAttend staff meetings and training workshops as neededA flexible work schedule including some schedule changes, some weekends, and evening shifts to meet the department’s needsDetail-oriented and computer proficiency in Microsoft Word and Excel requiredFluency in Spanish is of significant valueA valid California driver’s license and proof of auto insurance are requiredPhysical RequirementsAbility to lift, bend, push, and pull up to 50 poundsProlonged periods of standing and the ability to work in a fast-paced environment-Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.