Senior SI Partner Architect

Ramp; United States; On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Flexible PTO

Centralized home-office equipment

Health and wellness stipend

Travel budget

Weekly coffee stipend

Job summary

Ramp’s Channel team is expanding its long-term System Integrator (SI) led implementation program. You’ll enable a broad ecosystem of implementation partners to support Ramp-referred customers, deliver high-quality implementations, and scale the Customer Success organization.

This senior IC role balances technical implementation conversations with partner-program design, collaborating with Channel Partner Managers, Solutions, Product, Finance, and Legal to drive scalable, repeatable outcomes

Qualifications

• Significant senior-level experience scaling an implementation, services, or partner-delivery motion.
• Experience in a partner-ecosystem-dependent technology business, such as ERP or enterprise SaaS.
• Ownership of implementation quality and customer outcomes, including scope control and escalation governance.
• Technical fluency to discuss integrations, data migration, ERP workflows, and design decisions.
• Commercial judgment to design partner packages, incentives, and program economics.
• Ability to build trusted senior relationships across diverse partners and internal teams.

Responsibilities

• Build and scale the SI operating model, including partner segmentation, certification tiers, service packages, implementation methodology, scope boundaries, escalation paths, quality standards, and performance management.
• Own partner readiness and technical enablement across Ramp configuration, ERP integrations, data migration, testing, cutover, and customer change management.
• Serve as the first-line technical strategist for SI partners: resolve standard implementation questions, orchestrate specialist support, and convert issues into scalable playbooks.
• Establish the delivery-quality and performance system, including reviews, gates, CSAT, remediation plans, and reporting on key metrics.
• Design the commercial and capacity model with Channel and Finance, including fixed fees, milestones, accelerators, and program economics.
• Lead expansion across new products, ERP ecosystems, and geographies; set readiness gates for complex offerings like Procurement.

Skills

Senior-level experience

Partner ecosystems

Implementation quality ownership

Technical fluency

Commercial judgment

Relationship building

Tools

ERP integrations

Data migration

Certification standards

Job description

Ramp’s Channel team is expanding its long-term System Integrator (SI) led implementation program. You’ll enable a broad ecosystem of implementation partners to support Ramp-referred customers, deliver high-quality implementations, and scale the Customer Success organization.

This senior IC role balances technical implementation conversations with partner-program design, collaborating with Channel Partner Managers, Solutions, Product, Finance, and Legal to drive scalable, repeatable outcomes