Senior Shop Leader: Boost Performance & Guest Experience

Pret A Manger; New York (NY); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Bonus potential

Medical, dental, and vision insurance

Paid time off

Complimentary Pret

Job summary

Pret A Manger in New York, NY is seeking an Assistant General Manager to lead shop performance, oversee staffing, food production and guest service while upholding Pret’s standards. This hands-on leadership role thrives in a fast‑paced, high‑volume environment.

You will coach on the floor, develop team members, ensure food safety, and drive guest satisfaction with warm, fast, and personal service every shift.

Qualifications

• 3+ years of management or equivalent leadership in restaurant/retail/hospitality.
• Experience supporting operational performance in high-volume settings.
• Strong communication and problem-solving skills.
• NYC Food Handlers Card
• Available to work in person +50 hours
• Led a team of greater than 20 employees
• Ability to stand, walk, lift up to 50 pounds, and work in a fast-paced environment with safety as a priority.

Responsibilities

• Own full shop performance and drive growth.
• Lead and develop high-performing teams.
• Deliver exceptional guest experiences.
• Ensure food safety and operational excellence.
• Analyze data and promotions to optimize production.

Skills

Leadership

Team management

Communication

Problem solving

Education

Bachelor's degree Preferred

Job description

Pret A Manger in New York, NY is seeking an Assistant General Manager to lead shop performance, oversee staffing, food production and guest service while upholding Pret’s standards. This hands-on leadership role thrives in a fast‑paced, high‑volume environment.

You will coach on the floor, develop team members, ensure food safety, and drive guest satisfaction with warm, fast, and personal service every shift.