Ops Leader: Guest Experience & Growth

55th and Sixth | Pret A Manger; New York (NY); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary + 10% Bonus

Medical, dental, and vision insurance

Paid Time Off

Complimentary Pret

401K enrollment

Job summary

Pret US is seeking an Assistant General Manager in New York to lead shop operations, staffing, scheduling, production, and guest service, upholding Pret’s standards and delivering strong performance. You will coach teams on the floor, drive guest experiences, and manage compliance, food safety, and production while optimizing throughput and reducing waste.

Ideal candidates have 3+ years of management experience in fast-paced settings, a NYC Food Handlers Card, and the ability to lead a team of

Qualifications

• 3+ years of management experience or equivalent leadership experience in restaurant, retail, or hospitality environments.
• Experience supporting operational performance and service standards in high-volume settings.
• Strong communication and problem-solving skills.
• NYC Food Handlers Card.
• Available to work in person +50 hours.
• Led a team of greater than 20 employees.
• Ability to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations

Responsibilities

• Own Full Shop Performance: Drive transaction growth and operational efficiency.
• Build and Develop High-Performing Teams: Recruit, hire, onboard, foster accountability.
• Deliver Exceptional Guest Experience: Model hospitality, ensure warm, fast service, and engage guests.
• Operational Excellence and Compliance: Ensure food safety, waste management, and compliance with company policies.

Skills

Management experience

High-volume operations

Strong communication

Problem solving

Education

Bachelor's degree Preferred

Job description

Pret US is seeking an Assistant General Manager in New York to lead shop operations, staffing, scheduling, production, and guest service, upholding Pret’s standards and delivering strong performance. You will coach teams on the floor, drive guest experiences, and manage compliance, food safety, and production while optimizing throughput and reducing waste.

Ideal candidates have 3+ years of management experience in fast-paced settings, a NYC Food Handlers Card, and the ability to lead a team of