Senior Shop Leader — Guest Experience & Growth

Broadway | Pret A Manger; New York (NY); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Complimentary Pret

401K enrollment

Bonus potential

Job summary

Pret A Manger in New York, NY is seeking an Assistant General Manager to lead daily shop operations, drive guest satisfaction, and develop a high-performing team. You will manage staffing, scheduling, food production, and guest service while ensuring high standards and safety protocols.

The role requires a minimum of 3+ years of management experience in fast-paced settings, strong communication skills, and the NYC Food Handlers Card.

Qualifications

• 3+ years of management experience or equivalent leadership experience in restaurant, retail, or hospitality environments
• Experience supporting operational performance and service standards in high-volume settings
• Strong communication and problem-solving skills
• NYC Food Handlers Card
• Available to work in person +50 hours
• Led a team of greater than 20 employees
• Ability to stand and walk for extended periods and lift up to 50 lbs

Responsibilities

• Own Full Shop Performance: Drive strong transaction growth and operational efficiency; Analyze performance trends and take decisive action; Close performance gaps and meet targets
• Build and Develop High-Performing Teams: Assist in recruiting, hiring, onboarding Shop Leaders and team members; Foster accountability and teamwork; Develop future leaders
• Deliver Exceptional Guest Experience: Model Pret’s hospitality standards; Create warm, fast, personal guest experiences; Coach in real time to improve service; Resolve guest concerns professionally
• Operational Excellence and Compliance: Ensure adherence to Pret recipes and food safety; Maintain high-quality, fresh food production; Monitor waste and forecasting; Ensure compliance with policies and safety regulations; Maintain cleanliness; Analyze data to optimize production

Education

Bachelor's degree Preferred

Job description

Pret A Manger in New York, NY is seeking an Assistant General Manager to lead daily shop operations, drive guest satisfaction, and develop a high-performing team. You will manage staffing, scheduling, food production, and guest service while ensuring high standards and safety protocols.

The role requires a minimum of 3+ years of management experience in fast-paced settings, strong communication skills, and the NYC Food Handlers Card.