Senior Shift Leader | Lead Team, Drive Service Excellence

Ontario Trillium Foundation; Daphne (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Team-oriented environment

Growth opportunities

Job summary

Dunkin franchise location in Daphne, AL is seeking a Senior Shift Leader to support the Store Manager, coach team members, and uphold Dunkin standards. You will drive guest satisfaction with excellent service and contribute to a smooth shift operation.

The role emphasizes leadership, customer service, and adherence to safety and profitability policies within a fast-paced restaurant environment.

Qualifications

• Lead and motivate Team Members during shifts.
• Coach Team Members and provide timely, constructive feedback.
• Execute Brand standards for food and beverage preparation.
• Handle customer issues and ensure a smooth, efficient workflow.
• Support the Store Manager with inventory, vendor orders, and training programs.
• Ensure safety, security, and profitability policies are followed.

Responsibilities

• Lead and motivate Team Members during shifts.
• Coach Team Members and provide timely, constructive feedback.
• Execute Brand standards for food and beverage preparation.

Skills

Team leadership

Customer service

Coaching

Brand standards

Problem solving

Tools

POS system

Job description

Dunkin franchise location in Daphne, AL is seeking a Senior Shift Leader to support the Store Manager, coach team members, and uphold Dunkin standards. You will drive guest satisfaction with excellent service and contribute to a smooth shift operation.

The role emphasizes leadership, customer service, and adherence to safety and profitability policies within a fast-paced restaurant environment.