Senior Shift Leader

Ontario Trillium Foundation; Daphne (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Team-oriented environment

Growth opportunities

Job summary

Dunkin franchise location in Daphne, AL is seeking a Senior Shift Leader to support the Store Manager, coach team members, and uphold Dunkin standards. You will drive guest satisfaction with excellent service and contribute to a smooth shift operation.

The role emphasizes leadership, customer service, and adherence to safety and profitability policies within a fast-paced restaurant environment.

Qualifications

• Lead and motivate Team Members during shifts.
• Coach Team Members and provide timely, constructive feedback.
• Execute Brand standards for food and beverage preparation.
• Handle customer issues and ensure a smooth, efficient workflow.
• Support the Store Manager with inventory, vendor orders, and training programs.
• Ensure safety, security, and profitability policies are followed.

Responsibilities

• Lead and motivate Team Members during shifts.
• Coach Team Members and provide timely, constructive feedback.
• Execute Brand standards for food and beverage preparation.

Skills

Team leadership

Customer service

Coaching

Brand standards

Problem solving

Tools

POS system

Job description

Ready to level up your restaurant career? Come be a Senior Shift Leader with our awesome team!

As a Dunkin' franchisee, we believe our crew is just as important as our coffee and donuts! We're looking for a bright, energetic, and guest-focused Senior Shift Leader to join the fun.

In this role, you'll be the Store Manager's right-hand person, helping to coach our Restaurant Team Members, making sure we're hitting all those Dunkin' standards, and keeping our guests happy with fantastic service, every time!

What You'll Do:

• Lead and motivate Team Members throughout your shift.
• Coach Team Members and provide timely, constructive feedback.
• Execute Brand standards for food and beverage preparation.
• Handle customer issues and ensure a smooth, efficient workflow.
• Support the Store Manager with inventory, vendor orders, and training programs.
• Ensure safety, security, and profitability policies are followed.

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Medical, dental, and vision insurance available for full-time employees
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard

Ready to lead a successful shift?