Senior Shift Leader

Ontario Trillium Foundation; Little Rock (AR); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Awesome team-oriented environment

Growth opportunities

Job summary

Dunkin' franchisee in Little Rock, AR is seeking a Senior Shift Leader to support the Store Manager, coach team members, and ensure guests receive top-notch service. You will help maintain Dunkin' brand standards and drive a smooth, efficient shop floor.

The role emphasizes coaching, leadership, and a strong focus on customer experience, with daytime hours and growth opportunities within the company.

Qualifications

• Experience leading a fast-paced restaurant team.
• Strong guest-service focus and ability to handle inquiries calmly.

Responsibilities

• Lead and motivate Team Members during your shift.
• Coach Team Members and provide timely, constructive feedback.
• Execute Brand standards for food and beverage preparation.
• Handle customer issues and ensure smooth workflow.
• Support the Store Manager with inventory, vendor orders, and training programs.
• Ensure safety, security, and profitability policies are followed.

Skills

Team leadership

Coaching

Customer service

Brand standards

Job description

Ready to level up your restaurant career? Be a Senior Shift Leader with our awesome team!

Not late-night hours. We close at 6 pm.

As a Dunkin' franchisee, we believe our crew is just as important as our coffee and donuts! We're looking for a bright, energetic, and guest-focused Senior Shift Leader to join the fun.

In this role, you'll be the Store Manager's right-hand person, helping coach our Restaurant Team Members, ensuring we're meeting all those Dunkin' standards, and keeping our guests happy with fantastic service every time!

What You'll Do:

• Lead and motivate Team Members throughout your shift.
• Coach Team Members and provide timely, constructive feedback.
• Execute Brand standards for food and beverage preparation.
• Handle customer issues and ensure a smooth, efficient workflow.
• Support the Store Manager with inventory, vendor orders, and training programs.
• Ensure safety, security, and profitability policies are followed.

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Medical, dental, and vision insurance available for full-time employees
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard

Ready to lead a successful shift?