Senior Shelter Operations Superintendent

City of New York; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

The City of New York Department of Homeless Services seeks a Superintendent of Adult Institutions to oversee shelter operations, ensure compliance with regulations, and manage a broad spectrum of social, medical, and housing services across multiple facilities.

The role requires strong leadership, strategic planning, and the ability to coordinate with community stakeholders. NYC residency is encouraged, with opportunities under the 55-a Program.

Qualifications

• Requires a four-year high school diploma or equivalent and at least two years of supervisory experience.
• Bachelor's degree may substitute two years of experience; master's in social work may substitute one additional year.
• Casework experience in a welfare shelter or similar setting may substitute up to four years.

Responsibilities

• Monitor shelter operations to ensure compliance with agency standards, regulations, and local laws.
• Oversee security personnel activities with site managers and designees.
• Serve as Certified Fire Safety Coordinator for the shelter and ensure fire code compliance.
• Provide oversight of programs in social services, recreation, medical, occupational, mental health, and substance abuse recovery.
• Evaluate program effectiveness and maximize utilization of services; implement new programs and revisions.
• Interface with Community Boards to promote good relations in the community; step in for Deputy Director of Operations as needed.

Skills

Excellent communication

Interpersonal skills

Education

Four year high school diploma or educational equivalent

Baccalaureate degree may substitute two years of experience

Master's degree in social work may substitute one additional year

Six years of full-time supervisory/management experience in social services or related fields

Casework experience in Welfare Shelter or comparable institution may substitute up to four years

Job description

The City of New York Department of Homeless Services seeks a Superintendent of Adult Institutions to oversee shelter operations, ensure compliance with regulations, and manage a broad spectrum of social, medical, and housing services across multiple facilities.

The role requires strong leadership, strategic planning, and the ability to coordinate with community stakeholders. NYC residency is encouraged, with opportunities under the 55-a Program.