SUPERINTENDENT

City of New York; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

The City of New York Department of Homeless Services seeks a Superintendent of Adult Institutions to oversee shelter operations, ensure compliance with regulations, and manage a broad spectrum of social, medical, and housing services across multiple facilities.

The role requires strong leadership, strategic planning, and the ability to coordinate with community stakeholders. NYC residency is encouraged, with opportunities under the 55-a Program.

Qualifications

• Requires a four-year high school diploma or equivalent and at least two years of supervisory experience.
• Bachelor's degree may substitute two years of experience; master's in social work may substitute one additional year.
• Casework experience in a welfare shelter or similar setting may substitute up to four years.

Responsibilities

• Monitor shelter operations to ensure compliance with agency standards, regulations, and local laws.
• Oversee security personnel activities with site managers and designees.
• Serve as Certified Fire Safety Coordinator for the shelter and ensure fire code compliance.
• Provide oversight of programs in social services, recreation, medical, occupational, mental health, and substance abuse recovery.
• Evaluate program effectiveness and maximize utilization of services; implement new programs and revisions.
• Interface with Community Boards to promote good relations in the community; step in for Deputy Director of Operations as needed.

Skills

Excellent communication

Interpersonal skills

Education

Four year high school diploma or educational equivalent

Baccalaureate degree may substitute two years of experience

Master's degree in social work may substitute one additional year

Six years of full-time supervisory/management experience in social services or related fields

Casework experience in Welfare Shelter or comparable institution may substitute up to four years

Job description

IF YOU ARE HIRED PROVISIONALLY IN THE SUPERINTENDENT OF ADULTS INSTITUTIONS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM WHEN IT BECOMES AVAILABLE TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provides temporary shelter, and connects individuals and families to stable housing with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, according to eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The Department of Homeless Services (DHS) is recruiting for four (4) Superintendent of Adult Institutions to function as Superintendents who will:

• Monitor shelter operations to ensure compliance with agency standards, stated regulations and all local laws and codes which set basis sanitation, health, and environmental standards.
• Work closely with the security site managers and their designees to oversee the activities of security personnel.
• Serve as Certified Fire Safety Coordinator for the shelter, ensuring that the facility is always following all fire code regulations.
• Provide oversight and direction to comprehensive programs in social service, recreation, medical, occupational, mental health, and substance abuse recovery, which provide a continuum of care to shelter residents.
• Evaluate and review the effectiveness of program operations and services; ensures maximum utilization of available services for clients; and facilitates the implementation of new programs and revisions of existing programs.
• Participate in the planning of policies, procedures, and programs, and will interface with local Community Boards to promote good relations in the community.
• In the absence of the Deputy Director of Operations, the Superintendent will assume his/her duties.

Hours/Schedule: Various Schedules.

SUPERINTENDENT OF ADULT INSTIT - 52279

Minimum Qualifications

1. 1. A four year high school diploma or its educational equivalent and six years of full-time experience in any of the following:
   (a) Management of a hotel, summer resort, large lodging house, rooming house, home for the aged, nursing home, or an institution providing congregate care; or
   (b) As a commissioned or non-commissioned officer in command of a military or paramilitary unit, or as a supervising law enforcement specialist concerned with the overall analysis of security problems; or
   (c) Supervision of an organizational segment of at least five individuals engaged in providing social services to a disadvantaged client population or;
2. 2. Education and/or experience equivalent to "1" above. A baccalaureate degree from an accredited college may be accepted as the equivalent of two years of experience. A master's degree in social work from an accredited school of social work may be accepted as the equivalent of one additional year of experience. Casework experience in a Welfare Shelter or comparable institution may be substituted on a year-for-year basis up to a maximum of four years. However, all candidates must have a four-year high school diploma or its educational equivalent and at least two years of supervisory experience in one or more of the areas listed in question "1" above.

Preferred Skills

• Excellent communication and interpersonal skills and the ability to work in a fast-paced environment with diverse populations. Previous experience engaging various community stakeholders and managing and resolving conflicts.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.