Senior Shelter Operations Lead (Trauma-Informed)

Mercy House, Inc.; Corona (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Mercy House, Inc. in Corona, CA is seeking a Senior Site Lead to oversee guest intake, logistics, and daily shelter operations at the Emergency Shelter Program.

You will manage shelter activities, coordinate volunteers, and assist with crisis intervention and conflict resolution, ensuring a client-centered, trauma-informed environment. The role requires the ability to handle high-paced shifts, support staff, and maintain safety and compliance.

Qualifications

• Client-focused, trauma-informed shelter approach.
• Crisis intervention experience preferred but not required.
• Clear verbal and written communication abilities.
• Ability to work with a diverse population and maintain a safe environment.
• Spanish language fluency is highly valued.

Responsibilities

• Oversee shelter activities, guest intake, logistics, and daily operations.
• Coordinate volunteers and crisis intervention as needed.
• Manage supplies and facility needs; support staff during shifts.
• Assist with special events and reporting as required.
• Maintain a client-centered, trauma-informed environment.

Skills

Spanish language fluency

Crisis intervention

Diversity & inclusion

Verbal and written communication

Job description

Mercy House, Inc. in Corona, CA is seeking a Senior Site Lead to oversee guest intake, logistics, and daily shelter operations at the Emergency Shelter Program.

You will manage shelter activities, coordinate volunteers, and assist with crisis intervention and conflict resolution, ensuring a client-centered, trauma-informed environment. The role requires the ability to handle high-paced shifts, support staff, and maintain safety and compliance.