Site Lead, Emergency Shelter (Interim)

Mercy House; Ventura (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Mercy House in Ventura, CA is seeking a Site Lead to oversee daily operations of the Emergency Shelter Program. You will manage shelter staff, coordinate client activities, and ensure a safe, client-centered environment with crisis intervention support.

Responsibilities include staff supervision, volunteer coordination, record keeping, and reporting. A background in shelter services and trauma-informed practices is preferred, with Spanish language skills considered a plus.

Qualifications

• Experience in shelter or crisis-service environments.
• Ability to supervise and coordinate shelter staff and volunteers.
• Familiarity with trauma-informed care and client-centered approaches.
• Strong communication and crisis-management capabilities.

Responsibilities

• Oversee shelter activities to ensure quality service delivery.
• Supervise staff, security, and client activities during shifts.
• Coordinate distribution of services and program activities while on duty.
• Assist in volunteer coordination and supplies organization.
• Support administrative tasks including reporting and records.

Skills

Crisis intervention

Staff supervision

Trauma-informed care

Client-focused service

Spanish language (basic)

Communication skills

Job description

Mercy House in Ventura, CA is seeking a Site Lead to oversee daily operations of the Emergency Shelter Program. You will manage shelter staff, coordinate client activities, and ensure a safe, client-centered environment with crisis intervention support.

Responsibilities include staff supervision, volunteer coordination, record keeping, and reporting. A background in shelter services and trauma-informed practices is preferred, with Spanish language skills considered a plus.