Senior Services Operations & Quality Lead

Nan-Mckay-; Jacksonville (FL); On-site; USD 64,000 - 86,000; Full time

Job summary

Nan-Mckay- in Jacksonville, FL seeks an Assistant Deputy Director to lead aging services programs under supervision of the Director and Deputy Director. The role requires overseeing staff training, quality assurance, and contract compliance with NYC DFTA requirements.

The position emphasizes community representation, program coordination across senior centers, and data-driven reporting to meet contractual obligations.

Qualifications

• Bachelor’s Degree in Social Work, Human Services, or related field.
• Master’s Degree in Social Work preferred.
• At least four years demonstrated experience working with aging populations.
• Excellent interpersonal, verbal, and written skills.
• Demonstrated ability to perform multiple tasks effectively in a fast-paced, changing environment.
• Knowledge of East Harlem community.
• Demonstrated understanding of the challenges facing aging populations.
• An innovative and patient professional dedicated to serving aging populations.

Responsibilities

• Develop proficiency with STARS and provide training for staff to use STARS and comply with all NYC DFTA contractual requirements.
• Assist Deputy Director with Quality Assurance, including preparation for DFTA assessments of the senior center, MOW, transportation and NORC programs.
• Represent agency at community and interagency activities.
• Assist with training of staff, including creating more uniformity of job functions among staff across the senior centers.
• Prepare monthly calendar for all centers with input from center coordinators.
• Gather statistical report data and monitor in relation to contract requirements.

Skills

Interpersonal skills

Organizational skills

Written communication

Multitasking

Education

Bachelor’s Degree in Social Work/related field

Master’s Degree in Social Work (preferred)

Job description

Nan-Mckay- in Jacksonville, FL seeks an Assistant Deputy Director to lead aging services programs under supervision of the Director and Deputy Director. The role requires overseeing staff training, quality assurance, and contract compliance with NYC DFTA requirements.

The position emphasizes community representation, program coordination across senior centers, and data-driven reporting to meet contractual obligations.