Program Director (NORC)

HANAC; New York (NY); On-site; USD 70,000 - 76,000; Full time

Job summary

HANAC Queensview Older Adult Center is seeking a Program Director to provide full operational oversight, lead staff, and deliver innovative programming for aging adults in Queens. You will manage budgets, reporting, and partnerships while ensuring contract compliance with NYC DFTA requirements.

The ideal candidate will have a Bachelor’s in Social Work or equivalent, 2+ years with aging populations, strong program management, and proficiency in Microsoft Office.

Qualifications

• Experience working with aging populations.
• Strong program management and operational oversight skills.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee senior center operations and program delivery to ensure high-quality services.
• Lead staff supervision, performance management, and professional development.
• Ensure DFTA compliance, data integrity, and timely reporting.

Skills

Program management

Interpersonal skills

Microsoft Office

Written and verbal communication

Education

Bachelor’s Degree in Social Work

Associate Degree

Tools

Microsoft Office

Job description

Program/Location: Queensview Older Adult Center
Reports To: Director of Programs and Development
Salary: $71,027.18
FLSA Status: Exempt
Schedule: Full-Time (flexibility required based on center operations and events)

Position Summary

The Program Director is responsible for the full operational oversight and day-to-day leadership of the HANAC Queensview Older Adult Center. This role ensures the center delivers high-quality, innovative programming that supports healthy, purposeful, and successful aging, while maintaining full compliance with the NYC Department for the Aging (DFTA) contract requirements. The Program Director leads staff performance, program planning, reporting, budget oversight, membership engagement, community partnerships, and compliance deliverables to ensure contracted units are met and the center operates efficiently, professionally, and consistently.

Essential Duties And Responsibilities

Program Oversight & Service Delivery

• Provide oversight of overall senior center operations, ensuring consistent service delivery and center readiness
• Administer and develop innovative programming that promotes healthy aging and member engagement
• Plan and implement center activities in compliance with DFTA requirements, including:
  • Exercise and health management programming
  • Nutrition and meal programming
  • Arts and culture activities
  • Technology education and engagement
  • Recreational and educational programs

DFTA Compliance, Reporting & Data Integrity

• Maintain accurate and up-to-date client records and senior center files
• Ensure the DFTA client database is accurate, complete, and maintained consistently
• Track membership participation, attendance, and units of service to ensure contracted units are met
• Prepare and submit required DFTA and agency reports in a complete and timely manner, including:
  • Monthly unit reporting
  • Monthly expense reporting
  • Additional reports as required by contract or leadership

Leadership, Supervision & Performance Management

• Lead team meetings and provide day-to-day supervision of staff, interns, and volunteers
• Establish annual goals and measurable objectives and ensure staff execution aligns with center outcomes
• Conduct performance evaluations and support ongoing staff training and professional development
• Lead monthly meetings with case workers and review/finalize case work deliverables on a daily basis

Advisory Board & Member Engagement

• Maintain and support the Senior Center Advisory Board
• Plan and lead meetings for center membership, committees, and other groups as needed
• Ensure a welcoming, respectful environment that supports senior voice and participation

Community Outreach & Partnership Development

• Establish and maintain relationships with community partners, organizations, leaders, and elected officials
• Represent HANAC and the senior center through outreach, public engagement, and community events
• Develop and maintain external partnerships to expand outreach efforts and strengthen collaborative programming

Fiscal Oversight & Center Administration

• Manage and monitor the senior center budget, ensuring appropriate use of center resources
• Oversee ordering and purchasing of food, supplies, and center materials to ensure accuracy, timeliness, and compliance
• Ensure voluntary contributions, fundraising activities, and activity payments are properly documented and follow agency protocols

Center Calendar, Menus & Operational Coordination

• Prepare monthly activity calendars, event schedules, and menus prior to the first day of each month for posting and distribution
• Lead quarterly meetings with kitchen staff to ensure alignment on operations, meal service expectations, and compliance

Key Qualifications

• Bachelor’s Degree in Social Work or a related field and a minimum of two (2) years of demonstrated experience working with aging populations (DFTA knowledge a plus); OR
• Associate Degree and a minimum of three (3) years of demonstrated experience working with aging populations and senior center operations (DFTA knowledge a plus)
• Excellent program management and operational oversight skills
• Strong interpersonal, organizational, and time management skills
• Strong computer skills including proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent written and verbal communication skills
• Ability to work effectively with individuals from diverse backgrounds
• High level of dependability, professionalism, and flexibility
• Demonstrated ability to solve problems and think strategically

Competencies

• Operational leadership and accountability
• Strategic planning and execution
• Performance supervision and staff development
• Community and stakeholder relationship management
• Reporting accuracy and contract compliance
• Strong attention to detail and documentation practices
• Ability to manage competing priorities in a fast-paced environment

Work Environment / Physical Requirements

• Work is performed in a senior center/community-based setting
• Must be able to sit, stand, walk, and participate in daily center operations
• May occasionally lift light supplies/materials as needed for center events

Equal Opportunity Statement

HANAC, Inc. is an Equal Opportunity Employer committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.