Senior Services Navigator - ER & Community Care

Agency on Aging of South Central CT; North Haven (CT); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Retirement Plan (403(b))

Paid Time Off

Paid Holidays

Life Insurance

Long-Term Disability

Employee Assistance Program (EAP)

Professional Development

Mileage Reimbursement

Work-Life Balance

Mission-Driven Workplace

Job summary

The Agency on Aging of South Central Connecticut (AOASCC) seeks a Senior Services Specialist-Service Navigator to help older adults, individuals with disabilities, and caregivers access health and social services.

This community-based role includes a four-day-per-week presence in a local hospital Emergency Department, with one day in the office or remote to support follow-up, care coordination, and documentation.

Qualifications

• A Bachelor of Social Work is required; a MSW is strongly preferred.
• Three (3) years of Case Management Experience.
• Strong communication and interpersonal skills.
• Empathy and compassion for older adults and individuals with disabilities.
• Ability to work independently and as part of a team.
• Familiarity with community resources and benefit programs.
• AIRS certified or eligible to sit for certification AIRS Certification within 120 days of hire
• SHIP/CHOICES certified.

Responsibilities

• Provide personalized assistance to older adults, individuals with disabilities, and caregivers as they navigate health and social service systems.
• Identify patients in the Emergency Department and connect with community-based services as needed.
• Develop plans for safe transitions back to the community and to prevent readmissions.
• Assist clients with accessing health insurance, Medicare, Medicaid, Long-Term Care, and other resources.
• Support care coordination and collaboration with community partners.

Skills

Strong communication skills

Empathy and compassion

Independent and team work

Familiarity with community resources

Education

Bachelor of Social Work

Master of Social Work (MSW)

AIRS Certification

SHIP/CHOICES Certification

Job description

The Agency on Aging of South Central Connecticut (AOASCC) seeks a Senior Services Specialist-Service Navigator to help older adults, individuals with disabilities, and caregivers access health and social services.

This community-based role includes a four-day-per-week presence in a local hospital Emergency Department, with one day in the office or remote to support follow-up, care coordination, and documentation.