Senior Services Info & Referral Specialist

Area Agency On Aging of Pasco-Pinellas Inc; Saint Petersburg (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Area Agency On Aging of Pasco-Pinellas Inc in Saint Petersburg, FL, seeks an Information & Referral Specialist to provide information and referral on community services to older adults and people with disabilities.

You will answer the ADRC Help Line, assist callers with resources, coordinate with the aging network, and document outcomes. The role requires strong communication and problem-solving skills in a fast-paced environment.

Qualifications

• Bachelor’s degree or higher in a related field or equivalent experience.
• Minimum 1 year of information and referral services, call center, case management, or related social services work.
• High school diploma or GED with at least 3 years of relevant experience.

Responsibilities

• Answer the ADRC Help Line in a fast-paced environment with high call volume.
• Screen callers to determine needs and locate community resources.
• Assist callers in navigating services and benefits and explain options.

Skills

Community resources

Data systems

Data entry

Interviewing

Screening

Crisis triage

Telephone skills

Relationship building

Communication skills

Customer service

Education

Bachelor’s degree or higher

Associate degree + 1 year experience

High school diploma or GED + 3 years experience

Job description

Area Agency On Aging of Pasco-Pinellas Inc in Saint Petersburg, FL, seeks an Information & Referral Specialist to provide information and referral on community services to older adults and people with disabilities.

You will answer the ADRC Help Line, assist callers with resources, coordinate with the aging network, and document outcomes. The role requires strong communication and problem-solving skills in a fast-paced environment.