Aging Resource Center Assistant

Jefferson Council on Aging, Inc.; Metairie (LA); On-site; USD 36,000 - 52,000; Full time

Job summary

Jefferson Council on Aging, Inc. is seeking an ADRC Senior Services Counselor to provide telephone-based information, referral, and intake services to seniors, individuals with disabilities, caregivers, and families in Metairie, Louisiana.

You will answer calls, conduct assessments, share resource information, and maintain confidential records while delivering high-quality customer service. Proficiency in Microsoft Office 365 and data entry, plus knowledge of Medicare, Medicaid, and long-term

Qualifications

• Experience working with diverse populations.
• Knowledge of Medicare, Medicaid, and long-term care services.
• Valid Louisiana driver's license and automobile insurance.

Responsibilities

• Answer client calls and provide information and referrals.
• Conduct assessments and intake screenings.
• Share resource information and maintain confidential records.
• Deliver high-quality customer service.

Skills

Telephone communication

Multitasking

Interviews

Data entry

Customer service

Tools

Microsoft Office 365

Job description

The ADRC Senior Services Counselor provides telephone-based information, referral, and intake services to seniors, individuals with disabilities, caregivers, and families. Working under the ADRC Supervisor, this position helps callers identify their needs, access long-term care programs, and connect with appropriate community resources and services.

Key duties include answering client calls, conducting assessments and intake screenings, providing resource information, maintaining accurate records, ensuring confidentiality, and delivering high-quality customer service. The role requires strong communication, interviewing, and multitasking skills, along with proficiency in Microsoft Office 365 and data entry.

Candidates should have experience working with diverse populations, preferably possess knowledge of Medicare, Medicaid, and long-term care services, and maintain a valid Louisiana driver's license and automobile insurance. The position also requires the ability to perform routine physical activities such as sitting, standing, walking, and occasionally lifting up to 30 pounds.