Senior Services Case Manager & Outreach Coordinator

Seeds Renewables; Baltimore, Northern (MD, KY); Hybrid; USD 45,000 - 49,000; Full time

Job summary

Civic Works in Baltimore is seeking a dedicated Benefits Assistance Program/Outreach Coordinator to support older adults through housing rehabilitation and home modification services. The role blends fieldwork with office tasks and requires reliable transportation for travel across the city.

The ideal candidate has experience with seniors, strong communication skills, and a true passion for helping communities age in place. This position offers full-time hours and daily daytime shifts.

Qualifications

• High school diploma or GED required; college coursework or degree preferred.
• At least 1 year of case management or related human services experience.
• Experience working with older adults.
• Passion for supporting seniors and promoting dignity and independence.
• Strong interpersonal and communication skills.
• Valid driver’s license and access to reliable transportation.
• Able to pass a drug test and criminal background check.
• Experience with database software or client management systems.
• Proficiency in Microsoft Office (Word, Excel).

Responsibilities

• Manage a caseload of older adult clients and provide application assistance for home repair and support services.
• Conduct community outreach to identify eligible clients and build program awareness.
• Develop relationships with community groups, agencies, and service providers.
• Participate in events, health/resource fairs, and outreach activities.
• Assist clients with navigating benefits and accessing additional support resources.
• Advocate on behalf of clients and ensure timely follow-up.
• Accurately maintain documentation and case notes.
• Support the planning and execution of outreach events and marketing.
• Travel regularly throughout Baltimore City to meet clients and attend partner meetings.

Skills

Interpersonal skills

Communication

Empathy

Organizational skills

Dependability

Driver's license

Background check

Travel readiness

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Civic Works in Baltimore is seeking a dedicated Benefits Assistance Program/Outreach Coordinator to support older adults through housing rehabilitation and home modification services. The role blends fieldwork with office tasks and requires reliable transportation for travel across the city.

The ideal candidate has experience with seniors, strong communication skills, and a true passion for helping communities age in place. This position offers full-time hours and daily daytime shifts.