Benefits Application Assistance Program - Case Manager Benefits Application Assistance Program [...]

Seeds Renewables; Baltimore, Northern (MD, KY); On-site; USD 45,000 - 49,000; Full time

Job summary

Civic Works in Baltimore is seeking a dedicated Benefits Assistance Program/Outreach Coordinator to support older adults through housing rehabilitation and home modification services. The role blends fieldwork with office tasks and requires reliable transportation for travel across the city.

The ideal candidate has experience with seniors, strong communication skills, and a true passion for helping communities age in place. This position offers full-time hours and daily daytime shifts.

Qualifications

• High school diploma or GED required; college coursework or degree preferred.
• At least 1 year of case management or related human services experience.
• Experience working with older adults.
• Passion for supporting seniors and promoting dignity and independence.
• Strong interpersonal and communication skills.
• Valid driver’s license and access to reliable transportation.
• Able to pass a drug test and criminal background check.
• Experience with database software or client management systems.
• Proficiency in Microsoft Office (Word, Excel).

Responsibilities

• Manage a caseload of older adult clients and provide application assistance for home repair and support services.
• Conduct community outreach to identify eligible clients and build program awareness.
• Develop relationships with community groups, agencies, and service providers.
• Participate in events, health/resource fairs, and outreach activities.
• Assist clients with navigating benefits and accessing additional support resources.
• Advocate on behalf of clients and ensure timely follow-up.
• Accurately maintain documentation and case notes.
• Support the planning and execution of outreach events and marketing.
• Travel regularly throughout Baltimore City to meet clients and attend partner meetings.

Skills

Interpersonal skills

Communication

Empathy

Organizational skills

Dependability

Driver's license

Background check

Travel readiness

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Benefits Application Assistance Program - Case Manager

Civic Works

3 days ago

Job Description

Job DetailsJob Location: Elder Services - Baltimore, MDPosition Type: Full TimeEducation Level: High SchoolSalary Range: $45,000.00 - $49,000.00 Salary/yearTravel Percentage: NegligibleJob Shift: DayJob Category: Staff MemberBenefits Assistance Program/Outreach Coordinator

Position SummaryCivic Works, Inc. is seeking a dedicated and compassionate Benefits Assistance Program/Outreach Coordinator throughout all of Baltimore City Age-Friendly Upgrades for Elder's Services Program. This is an exciting opportunity for a motivated individual with a passion for community outreach, aging in place, and housing rehabilitation to make a meaningful difference in the lives of older adults. This position provides critical support to Civic Works' housing programs (Elder Services Program).The ideal candidate will be self-motivated, solution-oriented, and have prior experience working with seniors or in a human services setting. This role includes both field and office work, with regular travel throughout Baltimore City and partnership sites. Personal transportation is required (mileage reimbursed provided).

About Civic Works, Inc.Civic Works strengthens Baltimore's communities through education, skills development, and community service. Our key program areas include community improvement, workforce development, education, and green programs. We strive to empower individuals, improve neighborhoods, and inspire civic engagement. Our Elder Services programs helps older adults receive home modifications such as grab bars, handrails and structural repairs that make their houses more comfortable and aging friendly.Join a mission-driven and supportive team environment!

Key Responsibilities

• Manage a caseload of older adult clients and provide application assistance for home repair and support services
• Conduct community outreach to identify eligible clients and build program awareness
• Develop relationships with community groups, agencies, and service providers
• Participate in events, health/resource fairs, and outreach activities
• Assist clients with navigating benefits and accessing additional support resources
• Advocate on behalf of clients and ensure timely follow-up
• Accurately maintain documentation and case notes
• Support the planning and execution of outreach events and marketing
• Travel regularly throughout Baltimore City to meet clients and attend partner meetings

Qualifications

• Minimum Requirements
• High school diploma or GED required; college coursework or degree preferred
• At least 1 year of case management or related human services experience
• Experience working with older adults
• Passion for supporting seniors and promoting dignity and independence
• Strong interpersonal and communication skills
• Dependable, flexible, and self-motivated
• Valid driver's license and access to reliable transportation
• Able to pass a drug test and criminal background check
• Experience with database software or client management systems
• Proficiency in Microsoft Office (Word, Excel)

Civic Works strengthens Baltimore's communities through education, skills development, and community service. Our key program areas include community improvement, workforce development, education, and green programs.Civic Works AmeriCorps members tutor and mentor students, create community parks and gardens, help homeowners conserve energy, grow food for low-income residents, rehabilitate abandoned houses, involve ...