Community Outreach & Client Services Coordinator

Jobtailor; Baltimore (MD); On-site; USD 40,000 - 50,000; Full time

Job summary

The Home Preservation Project in Baltimore, MD is seeking an Administrative Coordinator to manage client intake, scheduling, data entry, and outreach efforts in support of the HPP Director and team. This role involves coordinating events, creating promotional materials, and maintaining records across paper and electronic systems including Salesforce.

You will engage with local organizations, attend neighborhood meetings, and staff community clinics, some evenings and weekends, to promote PBRC's

Qualifications

• Bachelor's Degree or combination of associate degree and/or demonstrated skills in writing and communications.
• Experience working with community-based organizations.
• Proficiency in Microsoft Office (Word, Excel) and Adobe.
• Proficiency in Canva a plus.
• Proficiency in data collection and tracking; prior Salesforce experience preferred.
• Strong attention to detail and excellent organizational, record-keeping, and time management skills.
• Excellent written and verbal communication skills.
• High level of comfort cold-calling organizations and speaking to new people as well as to groups.
• Ability to work well in a fast-paced environment and cooperate and build camaraderie with a variety of people.
• Must be available some evenings and weekends for community events and clinics.
• Understanding of the principles of race and socio-economic equity and its application to PBRC's work
• Strong commitment to helping the community and ensuring equal access to justice
• Experience with similar client communities, including lived experience, is a plus
• Ability to reliably commute to Baltimore

Responsibilities

• Handle and triage potential client inquiries
• Conduct client intakes and registration
• Help schedule and manage client flow and logistics at clinics
• Assist with data entry and document management in paper and electronic systems, including Salesforce
• Assist with reporting and outcomes tracking
• Provide administrative support for the HPP Director and other team members
• Conduct outreach to local organizations to establish and nurture relationships
• Coordinate educational events and attend neighborhood meetings
• Promote HPP's services to community constituents
• Create and distribute promotional materials such as flyers and brochures
• Attend community-based homeownership-related events, including occasional evenings and Saturdays
• Staff in-person legal clinics
• Contribute to the overall mission of the Home Preservation Project, which provides free legal help to low-income homeowners

Skills

Attention to detail

Organizational skills

Excellent communication

Interpersonal skills

Team collaboration

Education

Bachelor's Degree

Tools

Salesforce

Microsoft Office

Adobe

Canva

Job description

The Home Preservation Project in Baltimore, MD is seeking an Administrative Coordinator to manage client intake, scheduling, data entry, and outreach efforts in support of the HPP Director and team. This role involves coordinating events, creating promotional materials, and maintaining records across paper and electronic systems including Salesforce.

You will engage with local organizations, attend neighborhood meetings, and staff community clinics, some evenings and weekends, to promote PBRC's