Senior ServiceNow Technical Consultant – AI-Enabled

Tata Consultancy Services Limited; Harrisburg (Dauphin County); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage: Medical & Health, D&

Family Leaves

Auto & Home Insurance

Commuter Benefits

Certification & Training Reimbursement

Vacation & Holidays

401K Plan

Performance Bonus

Job summary

Tata Consultancy Services in Harrisburg, PA is seeking a Functional Consultant to lead ServiceNow delivery projects, collaborate with clients, and guide technical decisions. The role emphasizes hands-on configuration and architecture alignment with business goals.

You will mentor junior consultants, maintain platform health, and contribute to knowledge transfer with a focus on delivering measurable business value. Travel up to 50% is required; certifications CSA, CAD, CIS are expected.

Qualifications

• 8+ years of progressive professional services experience or equivalent education and experience.
• Demonstrated success designing and delivering ServiceNow solutions for external customers and leading smaller projects and technical teams.
• Deep expertise in one to two ServiceNow offerings and industry-domain expertise aligned with the supported workflow.
• Strong hands‑on configuration skills and experience overseeing and unit‑testing code developed by partners or customers.
• Proven success driving complex technical issues through analysis and resolution while maintaining solution quality and platform health.
• Strong customer‑facing communication, workshop leadership, advisory, mentoring, documentation, and stakeholder‑management skills.
• Ability to tell a clear, customer‑relevant story while demonstrating ServiceNow solutions and explaining technical decisions and business value.
• Required certifications: CSA, CAD, and CIS aligned with the supported workflow.
• Ability to travel up to 50%.

Responsibilities

• Lead smaller projects and teams; drive story execution.
• Develop deep expertise in one to two ServiceNow offerings and provide prescriptive guidance.
• Design sustainable ServiceNow workflow solutions and architectures.
• Translate requirements into technical specifications and user stories.
• Configure ServiceNow solutions and oversee/testing of partner or customer code.
• Coach and mentor consultants on solution design and delivery.
• Support scoping activities and validate technical feasibility.

Skills

Customer-facing

Workshop leadership

Mentoring

Stakeholder management

Education

ServiceNow CSA

ServiceNow CAD

ServiceNow CIS

Tools

ServiceNow

Job description

Tata Consultancy Services in Harrisburg, PA is seeking a Functional Consultant to lead ServiceNow delivery projects, collaborate with clients, and guide technical decisions. The role emphasizes hands-on configuration and architecture alignment with business goals.

You will mentor junior consultants, maintain platform health, and contribute to knowledge transfer with a focus on delivering measurable business value. Travel up to 50% is required; certifications CSA, CAD, CIS are expected.