Senior ServiceNow Tech Lead & Architect — Remote

Cognizant Technology Solutions Corporation; Memphis (TN); Remote; USD 108,000 - 120,000; Full time

Job summary

Cognizant Technology Solutions Corporation seeks a ServiceNow Technical Lead for a full-time remote opportunity in the United States. You will provide hands-on technical leadership, architecture guidance, and delivery oversight for the ServiceNow platform, bridging business needs with technical delivery.

You will mentor developers and admins, design enterprise integrations, and govern CMDB/CSDM across ITSM, ITOM, CSDM/CMDB, CSM, HRSD, and more.

Qualifications

• 6+ years of hands-on ServiceNow design, implementation and administration.
• 2+ years leading technical teams or projects.
• Experience with ITSM, CMDB/CSDM and multiple core modules.
• Strong knowledge of JavaScript, APIs, and integration patterns.

Responsibilities

• Lead day-to-day operations, task planning, code reviews and QA for a team.
• Enforce development standards, release management and minimize technical debt.
• Mentor on script performance, Flow Designer, and platform upgrades.
• Architect end-to-end solutions leveraging OOTB capabilities across modules.
• Design integrations using Integration Hub, REST/SOAP and Mid Servers.
• Establish CMDB/CSDM rules and data reconciliation processes.
• Translate requirements into user stories, diagrams, and roadmaps.
• Collaborate with stakeholders to prioritize backlog and sprint execution.
• Act as primary escalation point for production incidents.

Skills

JavaScript

Glide API

Flow Designer

Integration Hub

REST/SOAP APIs

Service Portal

App Engine

ITIL v4

Agile/Scrum

Automated Test Frameworks (ATF)

Tools

ATF

Job description

Cognizant Technology Solutions Corporation seeks a ServiceNow Technical Lead for a full-time remote opportunity in the United States. You will provide hands-on technical leadership, architecture guidance, and delivery oversight for the ServiceNow platform, bridging business needs with technical delivery.

You will mentor developers and admins, design enterprise integrations, and govern CMDB/CSDM across ITSM, ITOM, CSDM/CMDB, CSM, HRSD, and more.