Senior ServiceNow Risk Platform Leader

Guardian Life; Town of Bethlehem (NY); On-site; USD 152,000 - 250,000; Full time

Job summary

Guardian Life is seeking a Head of Risk Technology in the United States to define and execute the technology strategy for enterprise risk management. You will partner with Risk, Digital & Technology, and business units to shape the ServiceNow Risk platform roadmap, governance, and operations, delivering risk solutions aligned with regulatory requirements.

The role requires a proven track record in leading complex technology programs, managing vendor relationships, and driving platform

Qualifications

• 10+ years of technology leadership experience.
• Deep experience with ServiceNow IRM/GRC platforms and risk management processes.
• Proven ability to define technology strategy and translate vision into execution.
• Strong executive presence with exceptional relationship management skills.

Responsibilities

• Define and maintain the multi-year technology vision and roadmap for enterprise risk management platforms.
• Shape the future of technology-enabled risk management through automation, AI, analytics, and platform innovation.
• Partner with Risk leadership to align technology investments with business priorities and regulatory requirements.
• Drive technology strategy discussions and influence enterprise architecture decisions impacting Risk platforms.
• Build strong partnerships with executive stakeholders to understand priorities, challenges, and future needs.
• Facilitate alignment across business, technology, platform, security, and vendor teams.
• Lead governance forums, steering committees, and strategic planning discussions.
• Own the technology strategy and lifecycle management for ServiceNow Risk modules: IRM, BCM, TPRM, MRM, where applicable.
• Collaborate with the ServiceNow platform team to establish and maintain platform governance, standards, and release management practices.
• Accountable for day-to-day technology operations supporting ServiceNow Risk solutions.
• Lead incident, problem, and change management processes associated with risk technology platforms.
• Manage delivery teams, support resources, and strategic partners to achieve service objectives.
• Oversee upgrade planning, technical debt reduction, and platform modernization.
• Lead a blended team of internal resources, contractors, and strategic partners.

Skills

Technology leadership

ServiceNow IRM/GRC

Risk management

Executive stakeholder management

Cross-functional leadership

Tools

ServiceNow

Job description

Guardian Life is seeking a Head of Risk Technology in the United States to define and execute the technology strategy for enterprise risk management. You will partner with Risk, Digital & Technology, and business units to shape the ServiceNow Risk platform roadmap, governance, and operations, delivering risk solutions aligned with regulatory requirements.

The role requires a proven track record in leading complex technology programs, managing vendor relationships, and driving platform