Senior ServiceNow Platform Engineer – Remote

F5 Remote Jobs

United States

Remoto

USD 142.000 - 204.000

Tempo pieno

4 giorni fa

Candidati tra i primi

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro

Il tuo curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Bonus potential

Equity

Comprehensive benefits package

Descrizione del lavoro

Abnormal is seeking a Senior ServiceNow Platform Engineer to design, build, and operate scalable ServiceNow capabilities for enterprise operations. You will own platform stability, governance, and optimization while driving automation, Agentic AI, and knowledge management across IT.

This role requires leading Agile work, managing backlogs, and delivering metrics to IT leadership. You will collaborate with administrators, developers, and stakeholders across IT and SaaS to execute long-term

Competenze

5+ years translating ServiceNow concepts for technical and business audiences.
5+ years of technical leadership, governance, and SOP enforcement.
5+ years prioritization, managing an Agile backlog and ticket queue against SLAs.
7+ years advanced ServiceNow development: Flow Designer, IntegrationHub, REST/SOAP, OAuth, knowledge management, and Glide scripting.
1+ years with ServiceNow Agentic Workflow and AI Agents.
1+ years with Claude Cowork or Claude Code for ServiceNow development.
3+ years with Hardware Asset Management, Employee Center, Now Assist, and Operations Workspace.
1+ years Atlassian products (Jira, JSM, Confluence).

Mansioni

Configure, maintain, and support the ServiceNow platform, including workflows, automations, and integrations.
Troubleshoot complex platform issues and support major releases, high-impact incidents, and platform-wide changes.
Design and enhance automation and Agentic AI capabilities to reduce manual effort and enable self-service.
Create and maintain knowledge articles and SOPs documenting governance, standards, and best practices.
Perform routine audits, maintenance, and access, security, and configuration reviews.
Own the team's ticket queue against SLAs and manage the Agile backlog and sprint priorities.
Present key platform metrics to IT management weekly.
Partner with administrators, developers, and stakeholders across IT and SaaS to support workflows and long-term platform strategy.