Senior ServiceNow Platform Architect

Abnormal AI, Inc.; United States; On-site; USD 142,000 - 204,000; Full time

Benefits offered by this job

Bonus or incentive compensation

Equity

Benefits package

Job summary

Abnormal AI, Inc. is seeking an experienced Senior ServiceNow Platform Engineer to design, build, and operate enterprise-grade ServiceNow capabilities. You will own platform stability, configuration, and optimization while driving strategic initiatives in automation, Agentic AI, and knowledge management.

You will provide technical leadership and governance, manage the team's Agile backlog and ticket queue, write SOPs, and present platform metrics to IT management weekly.

Qualifications

• 5+ years translating complex ServiceNow concepts (Flow Designer, IntegrationHub, Agentic AI) for technical and business audiences.
• 5+ years of technical leadership and governance with mentoring, design reviews, and SOP enforcement.
• 5+ years of prioritization experience, managing an Agile backlog and SLAs.
• 7+ years of advanced ServiceNow development: Flow Designer, IntegrationHub, REST/SOAP, Scripted REST APIs, OAuth, knowledge management, and Glide scripting.
• 1+ years with ServiceNow Agentic Workflow and AI Agents.
• 1+ years with Claude Cowork or Claude Code for ServiceNow development, prompt engineering.

Responsibilities

• Configure, maintain, and support the ServiceNow platform, including workflows, automations, and integrations.
• Troubleshoot complex platform issues and support major releases, high-impact incidents, and platform-wide changes.
• Design and enhance automation and Agentic AI capabilities to reduce manual effort and enable self-service.
• Create and maintain knowledge articles and SOPs documenting governance, standards, and best practices.
• Perform routine audits, maintenance, and access, security, and configuration reviews.
• Own the team's ticket queue against SLAs and manage the Agile backlog and sprint priorities.
• Present key platform metrics to IT management weekly.
• Partner with administrators, developers, and stakeholders across IT and SaaS to support workflows and long-term platform strategy.

Skills

Communication

Leadership

Prioritization

Agile backlog

Documentation

Collaboration

Tools

Flow Designer

IntegrationHub

REST/SOAP

OAuth

Service Catalog

Knowledge Management

Glide Scripting

Virtual Agent

Job description

Abnormal AI, Inc. is seeking an experienced Senior ServiceNow Platform Engineer to design, build, and operate enterprise-grade ServiceNow capabilities. You will own platform stability, configuration, and optimization while driving strategic initiatives in automation, Agentic AI, and knowledge management.

You will provide technical leadership and governance, manage the team's Agile backlog and ticket queue, write SOPs, and present platform metrics to IT management weekly.