Senior ServiceNow Platform Engineer: Automation & AI Leader

Abnormal AI; United States; On-site; USD 142,000 - 204,000; Full time

Job summary

Abnormal AI seeks a Senior ServiceNow Platform Engineer to design, build, and operate enterprise-grade ServiceNow capabilities. You will own platform stability, configuration, and optimization while driving automation, Agentic AI, and knowledge management.

You will provide technical leadership, governance, and metrics to IT management weekly, and guide the backlog and ticket queue in an agile environment. You will collaborate across IT and SaaS teams to enable workflows, audits, and secure

Qualifications

• 5+ years translating ServiceNow concepts to clear guidance for technical and business audiences.
• 5+ years of technical leadership and governance, including SOPs and design/code reviews.
• 5+ years managing an Agile backlog and SLA-driven ticket queue.
• 7+ years advanced ServiceNow development: Flow Designer, IntegrationHub, REST/SOAP, and more.
• 1+ years with Agentic Workflow and AI Agents; 1+ years with Claude Cowork/Code.
• 1+ years configuring MCP Server/Client integrations with ACL/OAuth controls.

Responsibilities

• Configure, maintain, and support the ServiceNow platform, including workflows, automations, and integrations.
• Troubleshoot complex platform issues and support major releases, high-impact incidents, and platform-wide changes.
• Design and enhance automation and Agentic AI capabilities to reduce manual effort and enable self-service.
• Create and maintain knowledge articles and SOPs documenting governance, standards, and best practices.
• Perform routine audits, maintenance, and access, security, and configuration reviews.
• Own the team's ticket queue against SLAs and manage the Agile backlog and sprint priorities.
• Present key platform metrics to IT management weekly.
• Partner with administrators, developers, and stakeholders across IT and SaaS to support workflows and long-term platform strategy.

Skills

ServiceNow expert

Agile leadership

Troubleshooting

Documentation

Stakeholder collaboration

AI Agentic

Prompt engineering

Security & ACLs

Education

ServiceNow Certifications

Tools

Jira

Confluence

OAuth

REST/SOAP

Glide scripting

ServiceNow MCP

Job description

Abnormal AI seeks a Senior ServiceNow Platform Engineer to design, build, and operate enterprise-grade ServiceNow capabilities. You will own platform stability, configuration, and optimization while driving automation, Agentic AI, and knowledge management.

You will provide technical leadership, governance, and metrics to IT management weekly, and guide the backlog and ticket queue in an agile environment. You will collaborate across IT and SaaS teams to enable workflows, audits, and secure