Senior ServiceNow Platform Engineer - Automation & AI

Abnormal; United States; Hybride; USD 142 000 - 204 000; Plein temps

Avantages offerts par ce poste

Bonus eligible

Equity

Comprehensive benefits

Résumé du poste

Abnormal is seeking an experienced Senior ServiceNow Platform Engineer to design, build, and operate enterprise-grade ServiceNow capabilities that support critical business operations. You will own platform stability, configuration, and optimization while driving automation, Agentic AI, and knowledge management.

You will provide technical leadership, governance, manage the Agile backlog and ticket queue, write SOPs, and present platform metrics to IT management weekly.

Qualifications

• 5+ years translating complex ServiceNow concepts into guidance for technical and business audiences.
• 5+ years of technical leadership, governance, and SOP enforcement.
• 5+ years managing an Agile backlog and ticket queue against SLAs.
• 7+ years in advanced ServiceNow development: Flow Designer, IntegrationHub, REST/SOAP, Scripted REST, OAuth, catalog, and knowledge mgmt.

Responsabilités

• Configure, maintain, and support the ServiceNow platform, including workflows and integrations.
• Troubleshoot complex platform issues and support major releases and incidents.
• Design and enhance automation and Agentic AI capabilities to reduce manual work.
• Create and maintain knowledge articles and SOPs documenting governance and standards.
• Perform routine audits, maintenance, and access, security, and configuration reviews.
• Own the team's ticket queue against SLAs and manage the Agile backlog and sprint priorities.
• Present platform metrics to IT management weekly.
• Collaborate with administrators, developers, and stakeholders across IT and SaaS.

Connaissances

Flow Designer

IntegrationHub

Agentic AI

REST/SOAP

OAuth

Knowledge management

Glide scripting

Agile backlog management

Ticket queue management

SOP writing

Governance

Root-cause analysis

Claude Cowork/Claude Code

ServiceNow platform

Formation

Bachelor's degree or equivalent

Outils

Jira

Confluence

ServiceNow MCP

ACL/OAuth tooling

Description du poste

Abnormal is seeking an experienced Senior ServiceNow Platform Engineer to design, build, and operate enterprise-grade ServiceNow capabilities that support critical business operations. You will own platform stability, configuration, and optimization while driving automation, Agentic AI, and knowledge management.

You will provide technical leadership, governance, manage the Agile backlog and ticket queue, write SOPs, and present platform metrics to IT management weekly.