Senior ServiceNow Platform Engineer | Hybrid

Loyalty360

Chicago (IL)

Hybrid

USD 146,960 - 220,440

Full time

14 days+

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Job summary

Ahold Delhaize USA is seeking a ServiceNow Platform Engineer IV to design and operate core platform services and developer tooling, embedding automation and security to shorten lead times and improve reliability.

This senior IC role supports end-to-end solution design for ServiceNow capabilities, aligns platform architecture with business goals, and participates in on-site/hybrid work with locations in Salisbury, NC; Chicago, IL; Quincy, MA.

Qualifications

Bachelor's degree or equivalent years of work experience.
8+ years in platform or infrastructure engineering.
Strong background in automation, CI/CD, and container/runtime services.
Proven incident response and reliability engineering skills.
Effective communication and influence.

Responsibilities

Architect platform services and CI/CD capabilities using reusable modules.
Champion best-in-class ServiceNow development practices, maximizing use of OOB capabilities to accelerate delivery, ensure platform consistency, and reduce operational risk.
Automate provisioning, configuration, and compliance validations.
Harden platforms and pipelines with integrated controls and guardrails.
Improve observability, tuning signals for fast diagnosis.
Lead migrations, upgrades, and complex incidents.
Document standards, runbooks, and developer guides.
Mentor engineers and champion product mindset practices.
May be called upon to support critical escalations and must be available during urgent IT incidents as needed.