Senior ServiceNow Platform Engineer - CI/CD & Automation

Ahold Delhaize USA; Quincy (MA); Hybrid; USD 146,960 - 220,440; Full time

Job summary

Ahold Delhaize USA is seeking a ServiceNow Platform Engineer IV to design and operate core platform services and developer tooling, embedding automation and security throughout. This senior IC role focuses on secure, reliable platform capabilities that shorten lead time and improve developer satisfaction.

The position supports a flexible/hybrid schedule with in-office days at Salisbury, NC; Chicago, IL; or Quincy, MA, and requires authorization to work in the United States on a full-time basis.

Qualifications

• Bachelor's degree or equivalent years of work experience.
• 8+ years in platform or infrastructure engineering.
• Strong background in automation, CI/CD, and container/runtime services.
• Proven incident response and reliability engineering skills.
• Effective communication and influence.

Responsibilities

• Architect platform services and CI/CD capabilities using reusable modules.
• Champion best-in-class ServiceNow development practices to accelerate delivery, ensure platform consistency, and reduce operational risk.
• Automate provisioning, configuration, and compliance validations.
• Harden platforms and pipelines with integrated controls and guardrails.
• Improve observability, tuning signals for fast diagnosis.
• Lead migrations, upgrades, and complex incidents.
• Document standards, runbooks, and developer guides.
• Mentor engineers and champion product mindset practices.
• Be available during urgent IT incidents as needed.

Skills

Automation

CI/CD

Container/Runtime

Incident response

Reliability engineering

Communication

Education

Bachelor's degree or equivalent years of work experience

Job description

Ahold Delhaize USA is seeking a ServiceNow Platform Engineer IV to design and operate core platform services and developer tooling, embedding automation and security throughout. This senior IC role focuses on secure, reliable platform capabilities that shorten lead time and improve developer satisfaction.

The position supports a flexible/hybrid schedule with in-office days at Salisbury, NC; Chicago, IL; or Quincy, MA, and requires authorization to work in the United States on a full-time basis.