Senior ServiceNow Platform Engineer — AI Automation Lead

abnormalsecurity; EE. UU.; A distancia; USD 142.000 - 204.000; Jornada completa

Descripción de la vacante

Abnormal Security is seeking a Senior Platform Engineer to design, develop, and operate enterprise service management capabilities. You will drive platform reliability, governance, and technical direction while advancing automation, AI-enabled workflows, and knowledge management.

The role combines hands-on engineering with backlog ownership, documentation, and regular reporting to IT leadership. You will configure workflows, investigate complex issues, and lead automation initiatives.

Formación

• Seven+ years in advanced platform development (Flow Designer, IntegrationHub, APIs, OAuth).
• Seven+ years troubleshooting complex issues and root-cause analysis.
• Five+ years in technical leadership and governance, including mentoring.
• Experience communicating complex platform concepts to technical and business audiences.
• Experience managing an Agile backlog and service ticket queue against SLAs.

Responsabilidades

• Configure and support platform workflows, automations, integrations, and service management capabilities.
• Investigate complex platform problems, perform root-cause analysis, and support major releases, incidents, and broad changes.
• Develop automation and AI agent capabilities that reduce manual work and expand self-service.
• Maintain knowledge articles and operating procedures covering standards, governance, and recommended practices.
• Conduct routine maintenance and review access, security, and configuration controls.
• Manage the team’s ticket queue against service targets, prioritize the Agile backlog, and report platform metrics to IT management.
• Coordinate with administrators, developers, and IT and SaaS stakeholders on workflows and platform direction.

Conocimientos

Platform development

Troubleshooting

Technical leadership

Communication

Agile backlog

AI workflows

Knowledge management

Security controls

OAuth

APIs

Flow Designer

IntegrationHub

Confluence

Herramientas

Jira

Jira Service Management

Confluence

Service Management

Claude

MCP integrations

OAuth

APIs

Flow Designer

IntegrationHub

Descripción del empleo

Abnormal Security is seeking a Senior Platform Engineer to design, develop, and operate enterprise service management capabilities. You will drive platform reliability, governance, and technical direction while advancing automation, AI-enabled workflows, and knowledge management.

The role combines hands-on engineering with backlog ownership, documentation, and regular reporting to IT leadership. You will configure workflows, investigate complex issues, and lead automation initiatives.