Senior ServiceNow Platform Engineer (AI & Automation)

Abnormal AI; United States; On-site; USD 142,000 - 204,000; Full time

Benefits offered by this job

Bonus potential

Equity

Benefits package

Job summary

Abnormal AI is seeking an experienced Senior ServiceNow Platform Engineer in the United States to design, build, and operate enterprise-grade ServiceNow capabilities. You will own platform stability, configuration, and optimization while driving automation, Agentic AI, and knowledge management.

You will provide technical leadership, manage the Agile backlog and ticket queue, write SOPs, and present platform metrics to IT management weekly. Base salary range: USD 141,500 – 203,500.

Qualifications

• Must have strong communication and collaboration to translate ServiceNow concepts for technical and business audiences.
• Proven leadership and governance experience with mentoring, design reviews, and SOP enforcement.
• Experience managing an Agile backlog and ticket queue against SLAs.

Responsibilities

• Configure, maintain, and support the ServiceNow platform, including workflows, automations, and integrations.
• Troubleshoot complex platform issues and support major releases, incidents, and platform-wide changes.
• Design and enhance automation and Agentic AI capabilities to reduce manual effort and enable self-service.
• Create and maintain knowledge articles and SOPs documenting governance, standards, and best practices.
• Perform routine audits, maintenance, and access, security, and configuration reviews.
• Own the team's ticket queue against SLAs and manage the Agile backlog and sprint priorities.
• Present key platform metrics to IT management weekly.
• Partner with administrators, developers, and stakeholders across IT and SaaS to support workflows and long-term platform strategy.

Job description

Abnormal AI is seeking an experienced Senior ServiceNow Platform Engineer in the United States to design, build, and operate enterprise-grade ServiceNow capabilities. You will own platform stability, configuration, and optimization while driving automation, Agentic AI, and knowledge management.

You will provide technical leadership, manage the Agile backlog and ticket queue, write SOPs, and present platform metrics to IT management weekly. Base salary range: USD 141,500 – 203,500.