Senior ServiceNow Platform Architect — Remote & AI-Driven

emagine Polska; United States; Remote; USD 59,000 - 97,000; Full time

Job summary

emagine Polska is seeking a Senior ServiceNow Platform Architect to define the technical strategy, govern complex designs, and establish enterprise governance for the ServiceNow ecosystem across a multi-vendor environment. The role focuses on platform governance, roadmap, and integration discipline.

You will lead high-level solution designs, chair governance forums, produce architecture artifacts, and promote out-of-the-box capabilities to reduce customisation while driving AI and automation

Qualifications

• 10+ years of enterprise IT experience, including 5+ years as Lead Architect or Senior ServiceNow Architect.
• Proven experience designing and governing ServiceNow platforms in large-scale, multi-vendor environments.
• Extensive experience leading complex ServiceNow transformation programmes and enterprise architecture initiatives.
• Hands-on expertise in ITSM, ITOM, Discovery, Event Management, Service Mapping, CMDB, IT Asset Management, Strategic Portfolio Management, Integration Hub, Flow Designer, Performance Analytics, and ServiceNow AI capabilities.
• Strong understanding of ServiceNow data models, platform security, performance, maintainability, and upgrade considerations.
• Proven experience architecting integrations between ServiceNow and external vendor ITSM platforms in a multi-vendor operating model.
• Extensive experience designing enterprise API frameworks and integration architectures.
• Strong knowledge of REST, SOAP, webhooks, middleware, event-driven architecture, Integration Hub, and MID Servers.
• Experience chairing architecture review boards or architectural governance forums.
• Proven ability to define architectural standards, roadmaps, policies, and design principles.
• Strong stakeholder management skills, with ability to influence senior decisions.
• Experience leading geographically distributed teams, suppliers, and implementation partners.
• Excellent communication, problem-solving, and technical documentation skills.

Responsibilities

• Design and govern integrations between ServiceNow and external vendor ITSM platforms (APIs, eBonding, Integration Hub, middleware, webhooks).
• Define and maintain multi-vendor integration strategy for Incident, Change, Request, Problem, Asset, and Configuration Management.
• Architect integrations with monitoring platforms (Azure Monitor, SolarWinds, SCOM).
• Lead integration strategies with cloud platforms, including Azure Cloud, for CMDB Discovery and Service Mapping.
• Establish standards for APIs, REST/SOAP, Integration Hub, MID Server architecture, data synchronisation, security, scalability, resilience, and performance.
• Define integration governance, lifecycle management, monitoring, and operational support models.
• Platform Architecture, Governance and Solution Design.
• Lead the architecture of the platform across ITSM, ITOM, CMDB, Discovery, Service Mapping, IT Asset Management, and AI capabilities.
• Chair the ServiceNow Architectural Governance Forum and act as final design authority.
• Produce HLDs, Solution Architecture Documents, Integration Architecture Designs, architecture decision records, and platform standards.
• Promote OOTB capabilities to minimise customisation and technical debt.
• Define implementation, coding, testing, and release governance standards.
• Define the upgrade strategy and technical debt remediation roadmap.
• Oversee Automated Test Framework adoption and architectural compliance reviews.
• Drive CMDB governance, Service Mapping, and configuration data quality.
• Define and lead the ServiceNow AI and automation strategy.
• Govern and implement Agentic AI, Generative AI, Predictive Intelligence, Virtual Agent, and intelligent automation.
• Establish governance controls and standards for AI adoption, aligned with security, compliance, and data governance.
• Serve as trusted technical adviser to Head of IT Service Management and senior leadership.
• Lead architectural governance forums and technical steering discussions with stakeholders, suppliers, and technology teams.
• Provide coaching and mentorship to developers, administrators, business analysts, and implementation partners.
• Drive architectural consistency across ServiceNow initiatives globally.

Skills

ServiceNow

APIs

JavaScript

Architecture

Cloud integration

Leadership

Stakeholder mgmt

Governance

Multi-vendor

ITSM/ITOM/CMDB

Tools

Integration Hub

MID Server

REST API

SOAP API

Event-driven

Security

Performance Analytics

AI capabilities

Job description

emagine Polska is seeking a Senior ServiceNow Platform Architect to define the technical strategy, govern complex designs, and establish enterprise governance for the ServiceNow ecosystem across a multi-vendor environment. The role focuses on platform governance, roadmap, and integration discipline.

You will lead high-level solution designs, chair governance forums, produce architecture artifacts, and promote out-of-the-box capabilities to reduce customisation while driving AI and automation