Senior ServiceNow Platform Architect – ITSM Leader

MDC Executive Search; Florida; On-site; USD 180,000 - 260,000; Full time

Job summary

MDC Executive Search is seeking a Principal Platform Architect to lead the design and delivery of scalable ServiceNow ITSM solutions for large enterprises. You will partner with CIOs and engineering teams, shaping reference architectures and governance, while guiding a team of engineers through concept to production.

The role reports to the CIO, involves hands-on platform work when needed, and requires strong communication with executives, hands-on ServiceBridge onboarding, and some travel for

Qualifications

• 5+ years architecting ServiceNow solutions at enterprise scale.
• 10+ years in software engineering or enterprise architecture.
• Hands-on ServiceBridge onboarding experience.
• Experience presenting architecture recommendations to C-level executives.
• Experience leading or mentoring a team of architects or engineers.

Responsibilities

• Architect and deliver scalable ServiceNow solutions for enterprise customers.
• Onboard customers using ServiceBridge and lead conversations face to face.
• Define reference architectures, standards, and governance models.
• Guide technical decisions from proof of concept to launch, balancing speed, security, reliability, and business value.
• Advise senior business and technology leaders on roadmaps, tradeoffs, and business cases.
• Get hands-on where deep platform knowledge is needed, and mentor engineers through design reviews.
• Present at customer sites (some travel).

Skills

ServiceNow

Enterprise architecture

Executive communication

Team leadership

Solution onboarding

Tools

ServiceBridge

Job description

MDC Executive Search is seeking a Principal Platform Architect to lead the design and delivery of scalable ServiceNow ITSM solutions for large enterprises. You will partner with CIOs and engineering teams, shaping reference architectures and governance, while guiding a team of engineers through concept to production.

The role reports to the CIO, involves hands-on platform work when needed, and requires strong communication with executives, hands-on ServiceBridge onboarding, and some travel for