Senior ServiceNow Platform Architect

Accenture PLC; Nashville (TN); On-site; USD 120,000 - 260,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a Senior Technical Architect for the ServiceNow Business Group to lead end-to-end solution design and guide large-scale client programs. You will mentor developers, influence executives, and drive governance across enterprise platforms.

Role requires deep ServiceNow expertise, hands-on scripting, and experience delivering IT transformation in a consulting environment. Travel may be required, with a comprehensive benefits package.

Qualifications

• Minimum 10 years' experience working with ServiceNow in a Technical Architecture, Lead Engineer, or equivalent senior technical role, with demonstrated ownership of end‑to‑end solution design.
• Minimum 8 years' experience driving enterprise IT transformation and platform strategy, preferably within a consulting or professional services environment.
• Minimum 6 years' experience leading and mentoring ServiceNow Developers and/or Technical Architects, including responsibility for technical direction, coaching, and quality outcomes.
• Minimum 6 years' hands‑on experience establishing and enforcing architectural and engineering standards, including code reviews, design reviews, and platform governance.
• Minimum 6 years' experience with advanced scripting and development on the ServiceNow platform, including JavaScript and platform APIs (SQL experience preferred).
• Minimum 6 years' experience delivering solutions in Agile delivery models (Scrum, Kanban, SAFe, or hybrid/Wagile environments).
• Three ServiceNow certifications: System Administrator/CSA, Application Developer/CAD, CIS - ITSM or equivalent domain certification (preferred).
• Bachelor’s degree or equivalent professional experience; if Associate’s degree, additional 6 years relevant work experience.

Responsibilities

• Drive continuous improvements of implementation methodology and service offerings based on client experiences.
• Lead teams of ServiceNow Developers in technical management and mentorship roles.
• Provide executive-level leadership across ServiceNow programs for Fortune 500 clients.
• Identify opportunities to add value and collaborate with ServiceNow account teams.
• Shape platform strategy and center-of-excellence models.

Skills

Technical architecture

Lead engineer

Stakeholder influence

Consulting experience

Cloud integration

Enterprise data concepts

Agile delivery

ServiceNow development

Education

Bachelor’s degree or equivalent professional experience

Tools

ServiceNow platform APIs

JavaScript

System architecture

Job description

Accenture is seeking a Senior Technical Architect for the ServiceNow Business Group to lead end-to-end solution design and guide large-scale client programs. You will mentor developers, influence executives, and drive governance across enterprise platforms.

Role requires deep ServiceNow expertise, hands-on scripting, and experience delivering IT transformation in a consulting environment. Travel may be required, with a comprehensive benefits package.