Senior ServiceNow Lead | ITSM/ITOM/CSM Expert (Remote)

Diverse Lynx, LLC; Cincinnati (OH); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Diverse Lynx, LLC is seeking a Senior ServiceNow Developer in Cincinnati, OH with remote work options. You will design, implement, and optimize ServiceNow modules including ITSM, ITAM, ITOM, CSM, and FSM.

The role requires CSA, CAD, CIS certifications, prior technical leadership, ITIL expertise, and strong requirements gathering and estimation skills. You will mentor teammates and coordinate with clients across projects.

Qualifications

• Must hold CSA, CAD, and CIS certifications.
• Leads multiple ServiceNow implementations across ITSM/ITAM/ITOM/CSM/FSM.
• Strong ITIL knowledge and impact analysis.
• Excellent requirement analysis and estimation review.
• Proven project management capabilities in services delivery.

Responsibilities

• Lead at least a couple of ServiceNow implementations and manage full lifecycle.
• Review requirements for accurate estimation and scope.
• Mentor team members and share knowledge.
• Oversee deployments, migrations, upgrades, and integrations.
• Collaborate with stakeholders to map business needs to technical solutions.

Skills

ServiceNow ITSM/ITAM/ITOM/CSM/FSM

Technical Lead

ITIL processes

Requirements gathering & estimation

Agile/Scrum

Education

CSA Certification

CAD Certification

CIS Certification

Tools

ServiceNow Platform

Job description

Diverse Lynx, LLC is seeking a Senior ServiceNow Developer in Cincinnati, OH with remote work options. You will design, implement, and optimize ServiceNow modules including ITSM, ITAM, ITOM, CSM, and FSM.

The role requires CSA, CAD, CIS certifications, prior technical leadership, ITIL expertise, and strong requirements gathering and estimation skills. You will mentor teammates and coordinate with clients across projects.