Senior ServiceNow Lead Architect | Governance & Automation

NextGen | GTA: A Kelly Telecom Company; Plano (TX); Sur place; USD 140 000 - 170 000; Plein temps

Résumé du poste

NextGen | GTA: A Kelly Telecom Company is seeking a Senior ServiceNow Systems Developer in Plano, TX. You will own the ServiceNow platform after implementation, guide governance, and lead a technical team through transitions.

You will design workflow automations, handle administration, production support, upgrades, and releases, and provide reporting on incident trends, SLAs, and metrics. The role demands strong architecture sense and leadership to ensure reliability and smooth operation.

Qualifications

• 8–10+ years of ServiceNow Administration and Development experience.
• Strong leadership in ServiceNow architecture and platform strategy.
• Experience with governance, security, and reliability of enterprise platforms.
• ServiceNow CSA certification is required.
• ServiceNow CAD certification is required.
• Proven ability to mentor teams and lead platform initiatives.

Responsabilités

• Own the ServiceNow platform post-implementation and ensure stability.
• Lead knowledge transfer and transition activities.
• Design and implement workflows, automations, and integrations.
• Provide governance, incident analysis, and reporting on SLAs and trends.
• Mentor Remedy administrators transitioning to ServiceNow.
• Oversee administration, production support, upgrades, and releases.

Connaissances

ServiceNow Administration

ServiceNow Development

Platform leadership

Governance

Security

Team leadership

Mentoring teams

Description du poste

NextGen | GTA: A Kelly Telecom Company is seeking a Senior ServiceNow Systems Developer in Plano, TX. You will own the ServiceNow platform after implementation, guide governance, and lead a technical team through transitions.

You will design workflow automations, handle administration, production support, upgrades, and releases, and provide reporting on incident trends, SLAs, and metrics. The role demands strong architecture sense and leadership to ensure reliability and smooth operation.