Senior ServiceNow Systems Developer

NextGen | GTA: A Kelly Telecom Company; Plano (TX); On-site; USD 140,000 - 170,000; Full time

Job summary

NextGen | GTA: A Kelly Telecom Company is seeking a Senior ServiceNow Systems Developer in Plano, TX. You will own the ServiceNow platform after implementation, guide governance, and lead a technical team through transitions.

You will design workflow automations, handle administration, production support, upgrades, and releases, and provide reporting on incident trends, SLAs, and metrics. The role demands strong architecture sense and leadership to ensure reliability and smooth operation.

Qualifications

• 8–10+ years of ServiceNow Administration and Development experience.
• Strong leadership in ServiceNow architecture and platform strategy.
• Experience with governance, security, and reliability of enterprise platforms.
• ServiceNow CSA certification is required.
• ServiceNow CAD certification is required.
• Proven ability to mentor teams and lead platform initiatives.

Responsibilities

• Own the ServiceNow platform post-implementation and ensure stability.
• Lead knowledge transfer and transition activities.
• Design and implement workflows, automations, and integrations.
• Provide governance, incident analysis, and reporting on SLAs and trends.
• Mentor Remedy administrators transitioning to ServiceNow.
• Oversee administration, production support, upgrades, and releases.

Skills

ServiceNow Administration

ServiceNow Development

Platform leadership

Governance

Security

Team leadership

Mentoring teams

Job description

Senior ServiceNow Systems Developer - Plano, TX

Key Responsibilities

• Take ownership of the ServiceNow platform after implementation by the System Integrator
• Lead knowledge transfer and transition activities
• Establish governance processes and ensure platform stability (99.99% reliability)
• Mentor internal Remedy administrators transitioning to ServiceNow
• Handle platform administration, production support, access management, upgrades, and releases
• Design and implement workflow automations and integrations
• Troubleshoot custom scripts and integrations
• Lead governance and stakeholder meetings
• Provide reporting and analysis around incident trends, SLAs, and operational metrics

Must-Have Requirements

• 8 to 10+ years of ServiceNow Administration and Development experience
• Strong ServiceNow architecture and platform leadership experience
• Experience with platform governance, security, and reliability
• ServiceNow Certified System Administrator (CSA) - Required
• ServiceNow Certified Application Developer (CAD) - Required
• Leadership experience managing platform strategy and mentoring teams
• Ability to support both administration and development activities

This role is best suited for a Senior ServiceNow Lead/Architect who can own the platform technically and strategically while driving governance, reliability, and team mentorship.