Senior ServiceNow Platform Lead

Telnet, Inc.; Plano (TX); On-site; USD 96,000 - 152,000; Full time

Job summary

Telnet, Inc. is seeking a Senior ServiceNow Systems Developer to lead the post-launch stewardship, governance, and advanced automation for our 24/7 telecom platform in Plano, TX.

You will supervise a smooth transition from the System Integrator, mentor internal Remedy administrators, and establish robust operational controls from Day One. You will drive platform governance, lead weekly reviews, and serve as the SME for ServiceNow, guiding security, compliance, and scalable growth while

Qualifications

• 8+ years of hands-on ServiceNow system administration in a large enterprise.
• CSA and CAD certifications required; ITIL certifications are a strong plus.
• Experience leading platform governance, technical steering meetings, and presenting to leadership.
• Telecom industry experience preferred.

Responsibilities

• Oversee post-launch integration transition and platform ownership handoff to internal Client team.
• Mentor Remedy administrators transitioning to ServiceNow.
• Lead governance meetings and provide guidance on platform best practices and roadmap.
• Own end-to-end platform operations, including IAM and release management.
• Architect and deploy advanced workflow automations and AI-driven tooling (e.g., Virtual Agent).
• Coordinate with telecom engineers and process owners to align platform with business objectives.

Skills

Leadership

Mentorship

Automation & Scripting

Education

ServiceNow CSA

ServiceNow CAD

Tools

NICE inContact

Job description

Telnet, Inc. is seeking a Senior ServiceNow Systems Developer to lead the post-launch stewardship, governance, and advanced automation for our 24/7 telecom platform in Plano, TX.

You will supervise a smooth transition from the System Integrator, mentor internal Remedy administrators, and establish robust operational controls from Day One. You will drive platform governance, lead weekly reviews, and serve as the SME for ServiceNow, guiding security, compliance, and scalable growth while