Senior ServiceNow ITSM Lead — Transformation & AI

Ernst & Young Oman; Alpharetta (GA); On-site; USD 103,000 - 188,000; Full time

Job summary

EY is seeking a Senior Technology Analyst to lead ServiceNow Transformation teams and bridge business needs with technical solutions. You will interact with stakeholders, gather requirements, and collaborate with teams to design effective architecture.

The role involves client-facing activities, team mentoring, and travel to client sites as needed. You’ll work within EY’s hybrid model, growing your consulting and leadership capabilities while building relationships across diverse teams and

Qualifications

• Bachelor's degree in CS, ISM, Engineering or related field.
• Typically 2–4 years relevant ServiceNow ITSM project experience.
• ServiceNow CSA or CAD certification.
• One of the following ServiceNow certifications: ITSM Implementation Specialist.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent communication, adaptability, problem solving, teamwork.
• Experience leading teams and supervising others.
• Driver’s license valid in the U.S.
• Ability to travel to meet client needs.

Responsibilities

• Interacting with clients and internal teams to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

Skills

Project leadership

Mentoring a team

Client relationship management

Requirements gathering

Waterfall & Agile delivery

Stakeholder communication

Problem solving

Travel willingness

Education

Bachelor’s degree in CS/Info Systems/Engineering or similar

ServiceNow CSA or CAD certification

Tools

ServiceNow ITSM

Job description

EY is seeking a Senior Technology Analyst to lead ServiceNow Transformation teams and bridge business needs with technical solutions. You will interact with stakeholders, gather requirements, and collaborate with teams to design effective architecture.

The role involves client-facing activities, team mentoring, and travel to client sites as needed. You’ll work within EY’s hybrid model, growing your consulting and leadership capabilities while building relationships across diverse teams and