Senior ServiceNow ITSM Developer

Red River; Salem (OR); Hybrid; USD 97,000 - 162,000; Full time

Job summary

Red River is seeking a seasoned ServiceNow ITSM Developer to design, develop, and optimize ITSM processes across the platform. You will translate governance into scalable, user-friendly experiences and collaborate with ServiceNow leadership and business partners to achieve near-term and long-term goals.

The role combines hands-on development with incident support, testing oversight, and cross-functional collaboration in a hybrid environment, with a multi-year roadmap for service catalog

Qualifications

• 7+ years of ServiceNow experience focused on ITSM.
• ACTIVE SECRET clearance is required.
• Experience with ServiceNow Service Operations Workspace (SOW).
• Strong development experience with ITSM modules and scripting.
• Experience supporting production environments.
• Strong understanding of ServiceNow architecture and ITIL.

Responsibilities

• Design and maintain scalable, secure, and maintainable ServiceNow solutions with a focus on ITSM modules.
• Develop using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
• Configure core ITSM modules (Incident, Problem, Change, Request, Knowledge).
• Optimize Service Catalog items and workflows for usability and adoption.
• Collaborate with stakeholders to simplify workflows and improve user experience.
• Support incident triage, root cause analysis, and platform stability.
• Maintain development standards and governance alignment.
• Support integrations (e.g., SAP).
• Participate in testing, deployment, and support.
• Troubleshoot platform issues and provide resolutions.

Skills

ServiceNow ITSM

ITIL knowledge

SOW / SOW Workspace

Scripting & development

Production support

ACTIVE SECRET clearance

Job description

Red River is seeking a seasoned ServiceNow ITSM Developer to design, develop, and optimize ITSM processes across the platform. You will translate governance into scalable, user-friendly experiences and collaborate with ServiceNow leadership and business partners to achieve near-term and long-term goals.

The role combines hands-on development with incident support, testing oversight, and cross-functional collaboration in a hybrid environment, with a multi-year roadmap for service catalog